AI Cost Shifting Forces MSPs to Price Governance as Managed Risk, Not Add-OnROI Reality Check A recent study shows only 4% of businesses see ROI from AI, with... By: Dave Sobel/March 11, 2026/Artificial Intelligence, Community Sentiment, Product & Company Updates, Regulation, Security
AI Governance Becomes Billable: Vendors Create the Risk, Then Sell the Fix to MSPsAI vs. Judgment A study in Nature Medicine found that OpenAI’s ChatGPT Health underestimated emergency severity... By: Dave Sobel/March 10, 2026/Artificial Intelligence, Business Strategy, Product & Company Updates
MSPs Face Compounding Risk as AI Acts at Scale Without Governance, Contracts, or TrustPlatform Land Grab In February, the U.S. economy experienced an unexpected decline, with employers shedding 92,000... By: Dave Sobel/March 9, 2026/Artificial Intelligence, Business Strategy, Community Sentiment, Product & Company Updates, Security
Memory Costs Squeeze Entry-Level Hardware as Suppliers Capture Margin UpstreamSmall businesses are reporting better sentiment, but they’re still operating under constraint: recent NFIB survey data says... By: Dave Sobel/March 5, 2026/Business Strategy, Product & Company Updates
Apple’s $599 MacBook Neo Signals a Split Hardware Strategy, Not a Budget PlayAnd here is how we are seeing this margin redistribution play out. The MacBook Neo is... By: Dave Sobel/March 5, 2026/Community Sentiment, Product & Company Updates
N-able, SentinelOne, DocuSign Move Risk Management Into the Stack — MSP Terms FollowHere’s the mechanism underneath all of this. What we’re seeing in the announcements isn’t just “new... By: Dave Sobel/March 4, 2026/Product & Company Updates
Anthropic Outages Hit as Claude Sign-Ups Quadruple, ChatGPT Uninstalls Surge 295%Anthropic faced outages for its AI product, Claude, after unprecedented demand amid a shifting US relationship.... By: Dave Sobel/March 3, 2026/Community Sentiment, Product & Company Updates
Dell’s $43B AI Server Backlog Triggers DRAM Shortage, Repricing Downstream HardwareDell Technologies has reported a 39 percent year-over-year increase in revenues, reaching a record $33.4 billion... By: Dave Sobel/March 2, 2026/Business Strategy, Product & Company Updates
AI Moves Markets, Escalates Wars, and Splits Partner Ecosystems — In One WeekSome big ideas to round out our week. Citrini Research published “The 2028 Global Intelligence Crisis,”... By: Dave Sobel/February 27, 2026/Artificial Intelligence, Business Strategy, Product & Company Updates
AI Compliance Tools Flood Market as MSPs Face Validation GapCompliance Scorecard has released version 10 of its platform, which introduces new features, including AI that... By: Dave Sobel/February 26, 2026/Product & Company Updates, Regulation, Security
AI Inference Costs Are Falling — But Governance Gaps Are GrowingAnd as I didn’t want to miss anything… OpenAI has introduced a new feature called Lockdown... By: Dave Sobel/February 25, 2026/Product & Company Updates
N-Able Beats Revenue, Misses Earnings as 2026 Growth Guidance Drops to 8–9%N-Able had their earnings call, and announced its fourth quarter and full-year results for 2025, reporting... By: Dave Sobel/February 23, 2026/Product & Company Updates
VirtuaCare Ships Apple Support; Mizo Announces Roadmap—One’s Testable TodayA tale of two press releases. Virtua Consulting has launched VirtuaCare, a support solution tailored for... By: Dave Sobel/February 13, 2026/Product & Company Updates
T-Mobile Tests Real-Time Call Translation Built Into Its NetworkT-Mobile will beta-test a new feature this spring that enables live call translation into over 50... By: Dave Sobel/February 11, 2026/Product & Company Updates
NinjaOne Adds Asset Management; Zoom Launches AI Workspace Tool; JumpCloud Opens VC ArmNinjaOne has released a new solution called NinjaOne IT Asset Management (ITAM), designed to unify endpoint... By: Dave Sobel/February 10, 2026/Business Strategy, Product & Company Updates
MSP Market Splits as Integris, Shield Build Internal AI, Others Buy ToolsKaseya has announced the release of new API endpoints for IT Glue, enhancing its API capabilities... By: Dave Sobel/February 5, 2026/Artificial Intelligence, Product & Company Updates
IT Glue Founder Launches AI Documentation Platform Lexful for MSPs at Right of BoomLaunched at Right of Boom, Lexful has released an AI-native IT documentation platform specifically designed for... By: Dave Sobel/February 4, 2026/Product & Company Updates, Regulation
Cavelo and DocuSign Launch AI Tools That Automate Assessments and Contract ReviewsCavelo has launched Cavelo Flash, a new prospecting tool designed to assist Managed Service Providers (MSPs)... By: Dave Sobel/February 4, 2026/Artificial Intelligence, Product & Company Updates
Mike Riggs Joins Empath: Moving from Founder-Led Vision to Formal Product GovernanceThe appointment of Mike Riggs as Chief Product Officer at Empath signifies the company’s transition from... By: Dave Sobel/February 2, 2026/Product & Company Updates
Leadership Succession, Software Trust, and AI Agents Reveal a Shared Governance ProblemTime for our Big Ideas. After 34 years at the helm, the Linux kernel community has... By: Dave Sobel/January 30, 2026/Artificial Intelligence, Product & Company Updates