OpenAI Enters the Channel, NinjaOne Hits $12.3B, and Why MSPs Must Sell Judgment Not ModelsBigger Platforms, Unwatched AITwo sets of numbers moved across the channel, and on the surface they... By: Dave Sobel/June 17, 2026/Artificial Intelligence, Product & Company Updates, Security
AI Is Being Franchised — Vendors Build Platforms, MSPs Inherit the AccountabilityMSP AI PlayStart with Anthropic. The company has been building one of the more structured enterprise... By: Dave Sobel/June 5, 2026/Artificial Intelligence, Business Strategy, Community Sentiment, Product & Company Updates, Regulation, Security
Security Channel Shifts to Coverage Economy — MSPs Must Choose: Underwriter or ResellerChannel-Ready SecurityThe security channel is entering the coverage economy. Start with what Intezer just announced. In... By: Dave Sobel/June 3, 2026/Artificial Intelligence, Product & Company Updates, Security
From Shadow AI to Rogue Agents: Business Has a Governance CrisisShadow AI SurgeThe next operational problem is becoming visible across software teams, enterprise users, vendors, and... By: Dave Sobel/May 29, 2026/Artificial Intelligence, Business Strategy, Product & Company Updates, Security
AI Governance Hurdles in Defense: Jason Tierney Examines CMMC Barriers for MSPsThe episode details a tightening regulatory environment driven by new enforcement timelines for Cybersecurity Maturity Model... By: Dave Sobel/May 26, 2026/Artificial Intelligence, Community Sentiment, Guest Interviews, Regulation, Security
MSPs Are Getting Breached, and Clients Are Already Planning to LeaveBreach, Then SwitchThe observable shift starts with four facts showing up at the same time: MSPs... By: Dave Sobel/May 20, 2026/Artificial Intelligence, Business Strategy, Community Sentiment, Product & Company Updates, Regulation, Security
Small Business AI Is No Longer Experimental — It’s Embedded and UngovernedWorkflow TakeoverAI is showing up in small business operations in a way that is more concrete... By: Dave Sobel/May 19, 2026/Artificial Intelligence, Business Strategy, Security
AI Enters MSP-Managed Systems, Bringing Governance Gaps and Unpriced LiabilityManaged AI RiskThe signal is that AI is moving out of isolated experiments and into the... By: Dave Sobel/May 15, 2026/Artificial Intelligence, Business Strategy, Product & Company Updates, Security
AI Compresses Exploit Timelines and Evidence Burden—MSPs Must Deliver BothZero-Day AIWe’re seeing a very specific shift in the security landscape: artificial intelligence is showing up... By: Dave Sobel/May 13, 2026/Artificial Intelligence, Community Sentiment, Product & Company Updates, Security
Unmanaged AI Participants Are Creating Records, Liability, and Audit Gaps MSPs Don’t Own YetAgents UncheckedWIRED has a new, ugly data point on what happens when “anyone can ship software... By: Dave Sobel/May 12, 2026/Artificial Intelligence, Business Strategy, Regulation, Security
AI Agents Shift MSP Accountability From Support to Operator of RecordAgents Gone RogueWe’re seeing a cluster of public signals that AI is moving from “advice” to... By: Dave Sobel/May 6, 2026/Artificial Intelligence, Product & Company Updates, Regulation, Security
From AMD PCs to Stripe Wallets, Agentic AI Demands Operating-Model Redesign, Not Feature RolloutAgents Take OverWe’re seeing four very specific signals across endpoints, cloud platforms, payments, and infrastructure provisioning... By: Dave Sobel/May 5, 2026/Artificial Intelligence, Business Strategy, Community Sentiment, Security
MSPs Still Bundling AI as Support Are Volunteering to Eat the VarianceSeats Meet MetersThe economics and operating model underneath IT delivery are shifting—because the big platform vendors... By: Dave Sobel/May 4, 2026/Artificial Intelligence, Business Strategy, Security
AI Compresses Exploit Windows While MSPs Still Price Security as Best EffortAI Patches GapsWe’ll start with federal confirmation. The Hacker News reports that CISA has added two... By: Dave Sobel/May 1, 2026/Artificial Intelligence, Business Strategy, Regulation, Security
Agentic AI Breaks MSP Bundle Economics as Token Pricing Replaces Per-Seat ModelsAI Overhead CrisisAI is showing up everywhere in the workday now, and the numbers are starting... By: Dave Sobel/April 30, 2026/Artificial Intelligence, Business Strategy, Community Sentiment, Product & Company Updates, Security
MSPs Must Sell AI Governance as a Product or Absorb It as Unpaid SupportAI Reality Check AI is moving from “interesting capability” to “operational reality,” and the proof is... By: Dave Sobel/April 28, 2026/Artificial Intelligence, Business Strategy, Product & Company Updates, Security
The Pivotal Point of IT: Building Services for the AI-First EraShadow AI RiskWe’re seeing a clear pattern in how generative AI is colliding with security and... By: Dave Sobel/April 24, 2026/Artificial Intelligence, Community Sentiment, Regulation, Security
Proof Replaces Tools as Core MSP Value as Governance Becomes a Delivery ObligationSovereignty SqueezeStart in Europe. France’s Interministerial Digital Directorate is ordering government ministries to move workstations off... By: Dave Sobel/April 22, 2026/Artificial Intelligence, Business Strategy, Regulation, Security
GenAI Breaks the MSP Fixed-Fee Model—Cost Controls and Audit Logs Become the ProductAI Cost ReckoningWe’ve gotten a pretty clear set of signals that AI inside organizations is moving... By: Dave Sobel/April 21, 2026/Artificial Intelligence, Business Strategy, Product & Company Updates, Security
Tiffani Bova on AI Compressing the MSP Transition: Faster Change, Higher RiskThe structural shift facing MSPs is the rapid movement from the traditional “model era” to the... By: Dave Sobel/April 20, 2026/Artificial Intelligence, Business Strategy, Security