Kaseya has announced the release of new API endpoints for IT Glue, enhancing its API capabilities to support the company’s API-first strategy. Over the past six months, six new API endpoints have been launched, expanding both existing features and introducing new functionalities that allow for full lifecycle management of documentation objects. The new features include programmatic management of groups, standardized operational checklists, and CRUD access to password folders, enabling automation of credential management. Additionally, three more API endpoints are set to launch, allowing full lifecycle management of documents and granular control over document sections and images.
Integris has developed an internal AIOps platform designed to automate IT support processes, aiming to improve service delivery for its clients. The platform enhances issue resolution speed, reportedly reducing resolution times by 50% and saving clients 26,000 hours of manual labor since its inception. Key features include advanced automation for ticket routing based on client familiarity and past issues, along with a security-first approach in its design.
Sage has announced new AI-powered enhancements to Sage X3 aimed at improving efficiency for mid-sized businesses. Key features include the Sage Copilot for X3, which allows conversational interaction for immediate insights, and AI-driven accounts payable automation that streamlines invoice processing. The updates also introduce Sage Supply Chain Intelligence for real-time visibility in supply chain operations and Sage Business Reporting for real-time data analysis in Excel.
C3 Complete and NerdsToGo have announced a strategic partnership aimed at enhancing managed IT services for small and mid-sized businesses. This collaboration allows NerdsToGo to utilize C3 Complete’s solutions, certified engineers, and vendor relationships to expand its service offerings while ensuring local support. NerdsToGo will leverage C3 Complete’s technology solutions, enhancing its existing services which include managed IT services, cybersecurity, and cloud infrastructure. The partnership aims to provide comprehensive IT solutions through a network of franchise locations across the U.S.
Microsoft is retiring some standalone SharePoint Online and OneDrive for Business plans. Specifically, SharePoint Online Plan 1 and Plan 2, as well as OneDrive for Business Plan 1 and Plan 2, will no longer be offered.
Why do we care?
Let me cut through five vendor announcements to the one pattern that matters: the MSP market is splitting into two tiers—and most MSPs are landing in the wrong one.
Integris built an internal AIOps platform and claims 50% faster resolution times and 26,000 hours saved. I can’t verify those numbers—they’re marketing metrics without disclosed methodology. What matters more than the metrics is this: Integris built it internally. They’re not buying a vendor solution, which means efficiency gains become captured margin—not licensing expense. This mirrors what we discussed earlier with Shield, where OpenAI embeds engineers directly into the operation. Same pattern. Shield gets AI capability built into their operations. Integris builds it themselves. Both capture efficiency as margin.
MSPs who can’t do either—build internally or attract strategic AI investment—fall into the “buy” tier. They’ll pay licensing fees for AI tools that deliver the same efficiency their competitors convert directly into profit. That’s structural margin compression, and it’s not going away.
Kaseya’s IT Glue API expansion is catch-up. Basic CRUD access should have existed years ago. If you’ve built automations on older endpoints, audit them—changes here may break assumptions.
Microsoft retiring standalone SharePoint and OneDrive plans is bundle-forcing economics. Clients will be pushed into higher-cost M365 subscriptions—model the impact now, before the escalation call.
The C3 Complete–NerdsToGo partnership is a franchise MSP outsourcing backend services. Good for corporate scale. Risky for franchisees now supporting two layers of margin extraction. And this might be an option for some to buy capabilities.
Sage’s “AI-powered enhancements” are existing automation capabilities with updated branding.
The real question is whether you have engineering capacity to build AI tools internally. If the answer is no, you’re in the buy tier of an emerging market bifurcation—whether you intend to be or not.
That’s not a vendor selection problem. It’s a business model problem—and the window to address it is closing fast.