MSP AI agents: Who owns risk and billing as vendors go autonomous?The episode highlights the increasing shift of operational risk and accountability to MSPs as AI-powered agents... By: Dave Sobel/October 29, 2026/Artificial Intelligence, Business Strategy, Live Shows
MSP AI agents: Who owns risk and billing as vendors go autonomous?The episode highlights the increasing shift of operational risk and accountability to MSPs as AI-powered agents... By: Dave Sobel/October 29, 2026/Artificial Intelligence, Business Strategy, Live Shows
MSP operations: Routine work vanishes, apprenticeship disappearsAI Closes the Tickets Techs Learned OnThe work that used to teach a technician the job... By: Dave Sobel/October 28, 2026/Artificial Intelligence, Business Strategy
MSP Hiring: AI Took the ApprenticeshipThe episode documents a structural shift in the managed IT services sector: automation and AI are... By: Dave Sobel/October 28, 2026/Artificial Intelligence, Business Strategy
MSP operations: Why most client websites escape your support scopeThe Day Websites Went DarkFor one day in October, the safest thing to do with a... By: Dave Sobel/October 27, 2026/Business Strategy, Security
MSP Cybersecurity: Whose Job Is the Client’s Website?The episode exposes a governance gap in risk management and asset responsibility for internet-facing systems—especially websites—within... By: Dave Sobel/October 27, 2026/Business Strategy, Security
AI for MSPs: Protect client data from shadows — Brian Kelly, Automated EdgeThe integration of generative AI into small business environments is driving a shift toward localized infrastructure... By: Dave Sobel/October 26, 2026/Artificial Intelligence, Business Strategy, Guest Interviews, Security
AI for MSPs: Protect client data from shadows — Brian Kelly, Automated EdgeThe integration of generative AI into small business environments is driving a shift toward localized infrastructure... By: Dave Sobel/October 26, 2026/Artificial Intelligence, Business Strategy, Guest Interviews, Security
AI Agents for MSPs: Decide What the Agent May Do FirstThe primary structural trend is the shift from reactive auditing of AI agent actions to proactive,... By: Dave Sobel/October 23, 2026/Artificial Intelligence, Business Strategy, Product & Company Updates, Security
MSP AI agents: Why permissions, not audits, decide liabilityBanks and Sites Push Back on AI AgentsAgents are being built to act for small businesses,... By: Dave Sobel/October 23, 2026/Artificial Intelligence, Business Strategy, Product & Company Updates, Security
AI liability: Leadership pressure and unclear ROI drive risk for MSPs — Tiffani Bova, Futurum GroupThis episode outlines a structural shift whereby accountability for AI results is increasingly being transferred from... By: Dave Sobel/October 22, 2026/Artificial Intelligence, Business Strategy, Live Shows, Security
AI liability: Leadership pressure and unclear ROI drive risk for MSPs — Tiffani Bova, Futurum GroupThis episode outlines a structural shift whereby accountability for AI results is increasingly being transferred from... By: Dave Sobel/October 22, 2026/Artificial Intelligence, Business Strategy, Live Shows, Security
MSP cybersecurity: CISA’s exploited list sets new patching priorityPatch Tuesday Breaks a RecordThe amount of software that needs fixing has changed, and it changed... By: Dave Sobel/October 21, 2026/Artificial Intelligence, Business Strategy, Regulation, Security
MSP Cybersecurity: Critical No Longer Means RareThe episode highlights a structural shift in vulnerability management, where accelerated discovery of software flaws—driven by... By: Dave Sobel/October 21, 2026/Artificial Intelligence, Business Strategy, Regulation, Security
AI liability for MSPs: missing policies create audit risk — Ignacio Lopez, Work-Smart.aiA persistent governance gap is emerging in organizational AI implementations, especially among clients of MSPs. Despite... By: Dave Sobel/October 19, 2026/Artificial Intelligence, Business Strategy, Guest Interviews, Regulation, Security
AI liability for MSPs: missing policies create audit risk — Ignacio Lopez, Work-Smart.aiA persistent governance gap is emerging in organizational AI implementations, especially among clients of MSPs. Despite... By: Dave Sobel/October 19, 2026/Artificial Intelligence, Business Strategy, Guest Interviews, Regulation, Security
Price the AI Work, Then Write It to ReopenAI Services Grow, Prices Don’t SettleAI services are growing fast, and almost nobody agrees on what... By: Dave Sobel/October 16, 2026/Artificial Intelligence, Business Strategy
AI for MSPs: The Price You’re Quoting Is BorrowedAI service pricing for managed IT services is increasingly unstable due to manufacturers’ ability to change... By: Dave Sobel/October 16, 2026/Artificial Intelligence, Business Strategy
MSP profitability: Market splits as some MSPs stagnate — Jessica Davis, OmdiaThe episode highlights a structural split within the managed services market, defined by how different segments... By: Dave Sobel/October 15, 2026/Artificial Intelligence, Business Strategy, Community Sentiment, Live Shows
MSP profitability: Market splits as some MSPs stagnate — Jessica Davis, OmdiaThe episode highlights a structural split within the managed services market, defined by how different segments... By: Dave Sobel/October 15, 2026/Artificial Intelligence, Business Strategy, Community Sentiment, Live Shows