Anthropic faced outages for its AI product, Claude, after unprecedented demand amid a shifting US relationship. The outages impacted Claude.ai and Claude Code for about three hours. Anthropic reported daily sign-ups quadrupled and active users increased over 60%. Meanwhile, U.S. uninstalls of ChatGPT surged 295%, far above the usual 9%. That kind of behavior doesn’t stay in app stores. It shows up in board questions and vendor reviews.
The structural insight is that AI vendor selection has become a values-based purchasing decision for consumers — and that dynamic is now bleeding into enterprise procurement conversations MSPs will be asked to navigate. Which means you may be asked to defend a vendor decision on ethical grounds — not performance grounds. The QuitGPT movement, the 775% spike in one-star ChatGPT reviews, and the Claude App Store surge are not just consumer noise. They represent the first documented instance of AI vendor ethics directly driving mass user behavior at scale. That behavior pattern will appear in MSP client conversations within weeks, if it hasn’t already.