AI Hits the Reality Wall as Hardware Stalls, Research Quality Slips, Adoption Drops, and Safety Scores LagMicrosoft’s Copilot+ initiative aimed to introduce AI-powered laptops but struggled to gain traction, accounting for less... By: Dave Sobel/December 9, 2025/Product & Company Updates
Gartner Issues Stop-Sign on AI Browsers as Google Tightens Agentic Controls and Passkeys Gain MomentumGartner has issued a significant warning regarding the use of AI browsers, stating that they pose... By: Dave Sobel/December 9, 2025/Product & Company Updates
Market Convergence Accelerates as NinjaOne, Netrio, and Proxmox Push Deeper into MSP Control LayersNinjaOne has released NinjaOne Remote, a remote access solution designed for unified endpoint management. It provides... By: Dave Sobel/December 9, 2025/Product & Company Updates
Small businesses are losing jobs, midmarket firms are reorganizing with AI — and MSPs must shift how they deliver valueI’m going to start us off with some data about the broader market, because that’s our... By: Dave Sobel/December 8, 2025/Business Strategy
The MSP Market Is Growing Fast — but the real opportunity is helping customers manage AI, not devicesFrom The Business Research Company, The managed service providers market is projected to grow significantly, increasing... By: Dave Sobel/December 8, 2025/Business Strategy
Windows 11 Slowdown Shows Customers Don’t Care About OS Upgrades — and MSP Value Lives Higher Up the StackWindows 11’s market share growth has slowed, with its share at 53.7 percent compared to Windows... By: Dave Sobel/December 8, 2025/Community Sentiment
Slowing ChatGPT Growth and Rising Gemini Use Signal AI Models Becoming Commodities for Business UsersChatGPT’s user growth has shown signs of slowing down, with recent data from market intelligence firm... By: Dave Sobel/December 8, 2025/Product & Company Updates
Microsoft’s 2026 M365 Price Hike Highlights Its Market Power—and Forces MSPs to Reframe Value With CustomersMicrosoft will raise the prices of its Office productivity software subscriptions for commercial and government clients starting July... By: Dave Sobel/December 5, 2025/Business Strategy
Automation and Simplified Dashboards Dominate New Releases, but Experts Say MSPs Still Shoulder the Governance BurdenA lot of product stuff I wanted to cover. Nerdio has announced new capabilities for its enterprise... By: Dave Sobel/December 5, 2025/Product & Company Updates
AI Majors Surge as Computer Science Enrollment Falls, Reshaping the Tech Talent PipelineThe New York Times with this: College students are increasingly opting for artificial intelligence majors over traditional... By: Dave Sobel/December 5, 2025/Business Strategy
MCP’s Rapid Adoption Outpaces Governance, Creating Opportunity—and Risk—for MSPs Managing AI IntegrationSome big ideas to round out the week. The New Stack with the MCP Server’s first... By: Dave Sobel/December 5, 2025/Artificial Intelligence
AWS Expands Full-Stack AI Strategy From Chips to Private Regions, Raising Governance and Lock-In Stakes for MSPsAmazon Web Services’ re:invent has been in Vegas this week, so let’s take a look at... By: Dave Sobel/December 4, 2025/Product & Company Updates
Reports of AI Sales Friction at Microsoft Highlight Market Hesitation and Open the Door for MSP Readiness ServicesMicrosoft’s stock declined as much as 3% following reports of difficulties selling artificial intelligence tools to... By: Dave Sobel/December 4, 2025/Business Strategy
Survey Shows AI Adoption Surging Among MSPs, Yet Cost, Expertise, and Security Pressures Undercut True TransformationManaged service providers, or MSPs, are increasingly adopting artificial intelligence to enhance customer service and operational... By: Dave Sobel/December 4, 2025/Artificial Intelligence
AI-Driven RAM Shortage Forces MSPs to Reforecast Budgets as Prices Spike 500%The global demand for RAM has surged significantly, driven largely by the booming artificial intelligence industry,... By: Dave Sobel/December 4, 2025/Business Strategy
New AI, Collaboration, and Fraud Threats Underscore That Identity—not Infrastructure—is the Real Security BattlegroundPrompt injections present a significant security challenge as OpenAI’s new ChatGPT Atlas browser integrates advanced AI... By: Dave Sobel/December 3, 2025/Artificial Intelligence
Survey Shows MSPs Expanding Services Amid AI Interest, Yet True Opportunity Lies in Readiness and GovernanceIn a recent survey conducted by OpenText Cybersecurity, over 1,000 managed service providers (MSPs) reported that... By: Dave Sobel/December 3, 2025/Product & Company Updates
New MSP Integrations, Funding, and AI Platforms Underscore the Shift Toward Identity and Data Governance as the True Control PlaneMSP360 and HaloPSA have released a deep integration that connects MSP360’s Managed Backup, RMM, and Managed... By: Dave Sobel/December 3, 2025/Artificial Intelligence
OpenAI Pauses Ads Amid “Code Red” While Buying Into MSP Rollup, Raising Platform–Competitor ConcernsOpenAI is reportedly preparing to introduce advertisements within its ChatGPT platform. As noted in a recent... By: Dave Sobel/December 2, 2025/Product & Company Updates
Leaders Say They’re Ready for AI — but Their Data Still Lives in Side SpreadsheetsA recent study by Stibo Systems reveals a significant disconnect between Chief Information Officers’ (CIOs) perceptions... By: Dave Sobel/December 2, 2025/Artificial Intelligence