Instagram’s CEO Says Trust Is No Longer Assumed as AI Forces Proof-of-Reality ModelsInstagram’s chief executive, Adam Mosseri, has said that the rise of artificial intelligence-generated content is leading... By: Dave Sobel/January 6, 2026/Artificial Intelligence
AI and MSP Automation Are Converging on the Same Bottleneck: Expert JudgmentTwo surveys I wanted to share. As the demand for artificial intelligence systems evolves, the need... By: Dave Sobel/January 6, 2026/Business Strategy
Vendors Shift From Tools to Judgement as ServiceNow, Freshworks, and Google Cloud Embed Risk, Incidents, and OutcomesServiceNow has announced its agreement to acquire Armis for $7.75 billion in cash. This acquisition aims... By: Dave Sobel/January 6, 2026/Product & Company Updates
Strong GDP Growth, Persistent Layoffs, and Weak AI Returns Expose Hidden Risk for SMB OperationsThe U.S. economy grew robustly in the third quarter of 2025, with gross domestic product expanding... By: Dave Sobel/January 5, 2026/Product & Company Updates
AI Is Driving Hardware Shortages, Cloud Growth, and Outcome-Based Pricing—Raising Cost Risk for MSPsI’m tracking the warnings about chip and memory shortages. A global shortage of RAM is expected... By: Dave Sobel/January 5, 2026/Business Strategy
MSP Expense Volatility, AI-Driven Service Shifts, and Labor Shortages Are Colliding on Pricing StrategyService Leadership highlights a concerning trend among Managed Service Providers (MSPs) regarding Total Annual Expense (TAE)... By: Dave Sobel/January 5, 2026/Product & Company Updates
MSP Radio Expands Beyond News With Acquisition of Two MSP Education BrandsAnd thanks to Rich Freeman at Channelholic for covering MSP Radio’s acquisition of Small Biz Thoughts... By: Dave Sobel/January 5, 2026/Product & Company Updates
MSP Automation Strategies: How to Scale Without Relying on Human Labor in 2026I do a prediction series to close out the end of the year. It involves not... By: Dave Sobel/December 22, 2025/Artificial Intelligence
As Jobs Data Conflicts and Tech Employment Slips, Managed Services Absorb Risk and ResponsibilityAs we round out the year, I’m left with a lot off weird jobs data. And... By: Dave Sobel/December 19, 2025/Community Sentiment
NIST’s AI Security Framework Meets Reality as Model Safety Gaps Expose Accountability RisksThe National Institute of Standards and Technology has released a draft companion to its Cybersecurity Framework,... By: Dave Sobel/December 19, 2025/Security
Broadwing Launches MSP Platform to Standardize Scale, Signaling Growing PE Pressure on MSP OperationsBroadwing Capital, a private equity firm based in Dallas, has launched an IT Managed Services Platform... By: Dave Sobel/December 19, 2025/Business Strategy
AI Rebrands Itself as Open Source Expands, Automation Scales, and Accountability Gets MurkierThe Verge on how AI companies are shifting away from the term “artificial general intelligence” (AGI),... By: Dave Sobel/December 19, 2025/Artificial Intelligence
Thrive’s $1B Ambition, OpenAI Investment, and AI Automation Push Highlight a Shift in Who Controls “Good IT”Announced in a press release, Thrive, a global technology outsourcing provider, is targeting a $1 billion... By: Dave Sobel/December 18, 2025/Business Strategy
Q4 2025 IT Leadership Data Confirms a Five-Year Stall in Diversity Despite Rapid Technology ChangeEach quarter, we release our research on the demographic makeup of IT leadership, looking at race... By: Dave Sobel/December 18, 2025/Diversity
Hypori, TD Synnex, and N-able Moves Show MSPs Trading Local Control for Centralized AI and Endpoint FrameworksHypori has launched the Hypori Partner Program aimed at resellers, managed service providers (MSPs), system integrators... By: Dave Sobel/December 18, 2025/Product & Company Updates
Ransomware Payments Fall 33% as Attacks Persist and Shift Toward HypervisorsRansomware payments have seen a significant decline, dropping 33% from approximately $1.1 billion in 2023 to... By: Dave Sobel/December 17, 2025/Product & Company Updates
State Attorneys General Warn OpenAI, Microsoft, and Apple on AI Child Safety as Federal IT Modernization Funding StallsDozens of state attorneys general from across the United States have issued a warning letter to... By: Dave Sobel/December 17, 2025/Regulation
Former OpenAI Employees Raise Transparency Concerns as Economic Impact Research Is CurtailedOpenAI is facing allegations of self-censoring research that highlights the negative impacts of artificial intelligence, leading... By: Dave Sobel/December 17, 2025/Product & Company Updates
CrowdStrike, Microsoft, Vectra, WatchGuard, and LevelBlue Push AI Security Controls Without Owning OutcomesCrowdStrike has released Falcon AI Detection and Response (AIDR), a product designed to secure the interaction... By: Dave Sobel/December 17, 2025/Product & Company Updates
AI Adoption Surges as Forrester, Gallup, and Merriam-Webster Signal a Quality ProblemAnalyst firm Forrester predicts that 2026 will be a transformative year for enterprise IT, driven by... By: Dave Sobel/December 16, 2025/Artificial Intelligence