Cavelo and DocuSign Launch AI Tools That Automate Assessments and Contract ReviewsCavelo has launched Cavelo Flash, a new prospecting tool designed to assist Managed Service Providers (MSPs)... By: Dave Sobel/February 4, 2026/Artificial Intelligence, Product & Company Updates
Mike Riggs Joins Empath: Moving from Founder-Led Vision to Formal Product GovernanceThe appointment of Mike Riggs as Chief Product Officer at Empath signifies the company’s transition from... By: Dave Sobel/February 2, 2026/Product & Company Updates
Leadership Succession, Software Trust, and AI Agents Reveal a Shared Governance ProblemTime for our Big Ideas. After 34 years at the helm, the Linux kernel community has... By: Dave Sobel/January 30, 2026/Artificial Intelligence, Product & Company Updates
AI Is Reshaping the MSP Tool Stack as Thrive, ServiceNow, and ScalePad Take Different PathsTeamViewer has announced a new partnership with Thrive to integrate Digital Employee Experience capabilities into Thrive’s... By: Dave Sobel/January 29, 2026/Product & Company Updates
Channel Growth Accelerates While MSP Integration Failures Threaten Margins and TrustChannel sales are expected to exceed $4 trillion globally this year, with partner-driven deals projected to... By: Dave Sobel/January 28, 2026/Product & Company Updates
Channel Spending Tops $4 Trillion as MSPs Face Integration and AI Accountability RisksGlobal channel sales in IT are projected to exceed $4 trillion this year, with two-thirds of... By: Dave Sobel/January 28, 2026/Artificial Intelligence, Product & Company Updates
AI Interfaces, Security Consolidation, and MSP Marketplaces Point to a Shift in Where Authority LivesAnthropic has released an extension to its MCP protocol, enabling servers to provide an interactive app-like... By: Dave Sobel/January 28, 2026/Product & Company Updates
AI Adoption Stalls Among Workers While Leadership Advances and Organizational Risk GrowsAI adoption within organizations is increasingly polarized, with Gallup data cited showing that while 77% of... By: Dave Sobel/January 27, 2026/Artificial Intelligence, Product & Company Updates, Security
BitLocker Encryption Allows Microsoft Access to Recovery Keys Stored in the CloudMicrosoft’s BitLocker encryption, designed to safeguard data on Windows PCs, may not be as secure as... By: Dave Sobel/January 27, 2026/Product & Company Updates
Global Managed Services Slowdown and Distributor Growth Highlight Shifting IT Service ModelsGlobal managed services contracts are experiencing reduced momentum as buyers display notable hesitation to commit to... By: Dave Sobel/January 26, 2026/Business Strategy, Product & Company Updates
Intel Beats on Earnings but Misses on Confidence as AI Demand Outpaces CapacityIntel’s stock dropped 13% after announcing fourth-quarter earnings that beat expectations but issued weak guidance. EPS... By: Dave Sobel/January 26, 2026/Product & Company Updates
As Backup and Reviews Are Automated, MSP Differentiation Shifts from Execution to Decision OwnershipBE IN THE CLOUD launched a new, cost-effective backup solution for Microsoft 365, serving over 10,000... By: Dave Sobel/January 26, 2026/Product & Company Updates
Authority Challenges for MSPs: Deepfake Risks, AI Security Shifts, and Vendor AccountabilityEscalating distrust in identity systems and misuse of AI are forcing a shift in security accountability... By: Dave Sobel/January 22, 2026/Product & Company Updates, Security
MSP Security Platforms Automate Phishing Prevention and MDR—Outpacing Governance and Control Models1Password has introduced a new phishing prevention feature designed to help users recognize potential phishing attacks.... By: Dave Sobel/January 22, 2026/Product & Company Updates
AI-Powered MSP Tools Promise Control and Efficiency, But Shift Responsibility by DefaultJumpCloud has released new artificial intelligence capabilities aimed at enhancing the security and management of AI... By: Dave Sobel/January 22, 2026/Product & Company Updates
PC Spending Reflects Operational Necessity While AI Spending Bets on Unproven DemandGartner reports a 9.3% rise in worldwide PC shipments in late 2025, marking a recovery after... By: Dave Sobel/January 21, 2026/Product & Company Updates
PC Rebounds, AI Surges, MSPs Expand, Guardz & Rae, OpenAI FocusesPC spending has seen a significant rebound, with Gartner reporting a 9.3% rise in worldwide PC... By: Dave Sobel/January 21, 2026/Business Strategy, Product & Company Updates, Regulation
Directory Dangers: How ITNearMe.com Risks MSP GrowthITNearMe.com has launched a new managed IT services directory, listing over 20,000 providers across the United... By: Dave Sobel/January 21, 2026/Product & Company Updates
OpenAI Promises to Offset Energy and Water Impact as AI Infrastructure Outpaces RegulationOpenAI has committed to minimizing water use and funding necessary energy infrastructure upgrades for its data... By: Dave Sobel/January 21, 2026/Product & Company Updates
AI Ads, Automation Risks & VR Exits: The Business of TechOpenAI is introducing advertisements into ChatGPT for free and ChatGPT Go users, aiming to fund artificial... By: Dave Sobel/January 20, 2026/Community Sentiment, Product & Company Updates