Per-User Pricing Under Strain: Rich Freeman Explains the AI Impact for MSP OperatorsThe central structural shift discussed is the repricing and erosion of the MSP business model as... By: Dave Sobel/August 27, 2026/Artificial Intelligence, Business Strategy, Live Shows
The Agent Had a Valid PasswordThe Gym Class and the VaultTwo systems failed, and in neither case did anybody break in.... By: Dave Sobel/August 26, 2026/Artificial Intelligence, Product & Company Updates, Security
When AI Operates with User Credentials: Accountability Gaps at N-able and BeyondA persistent governance gap is evident in current IT operations, as credential management and authorization checks... By: Dave Sobel/August 26, 2026/Artificial Intelligence, Product & Company Updates, Security
Your Clients Trust You and Are Leaving AnywayThe Two Numbers Don’t FitThe research on AI in IT service delivery has stopped disagreeing about... By: Dave Sobel/August 25, 2026/Artificial Intelligence, Business Strategy, Community Sentiment, Product & Company Updates, Regulation
Readiness vs Reliability: Most AI Gains in MSPs Absorbed by Existing WorkloadsThe core structural shift highlighted is the disconnect between service reliability gains from AI automation and... By: Dave Sobel/August 25, 2026/Artificial Intelligence, Business Strategy, Community Sentiment, Product & Company Updates, Regulation
Per-User Pricing Under Strain: Rich Freeman Explains the AI Impact for MSP OperatorsThe central structural shift discussed is the repricing and erosion of the MSP business model as... By: Dave Sobel/August 23, 2026/Artificial Intelligence, Business Strategy, Live Shows
Ben Morrell on How Unified Security Platforms Shift MSP Operational Risk and Staff NeedsThe episode highlights the structural shift toward platform consolidation in security services, illustrated by Coro’s unified... By: Dave Sobel/August 21, 2026/Artificial Intelligence, Business Strategy, Guest Interviews, Product & Company Updates, Security
Ben Morrell on How Unified Security Platforms Shift MSP Operational Risk and Staff NeedsThe episode highlights the structural shift toward platform consolidation in security services, illustrated by Coro’s unified... By: Dave Sobel/August 21, 2026/Artificial Intelligence, Business Strategy, Guest Interviews, Product & Company Updates, Security
Vendor Tiering Locks Out Small Partners: Anurag Agrawal on Allocation, Not CapabilityThe episode identifies a structural shift within the IT services market, highlighting a bifurcation between two... By: Dave Sobel/August 20, 2026/Artificial Intelligence, Business Strategy, Live Shows
Vendor Tiering Locks Out Small Partners: Anurag Agrawal on Allocation, Not CapabilityThe average channel partner will grow 11% next year. That number hides everything worth knowing. Partners... By: Dave Sobel/August 20, 2026/Artificial Intelligence, Business Strategy, Live Shows
The Watermark Proves Nothing: Sell the Review, Not the DocumentThe Mark Arrives EverywhereThat change applies to almost every document that crosses your desk. Start with... By: Dave Sobel/August 19, 2026/Artificial Intelligence, Business Strategy, Regulation
AI Watermarks and the End of Document TrustThe dominant structural shift explored is the erosion of document-based differentiation for MSPs and IT service... By: Dave Sobel/August 18, 2026/Artificial Intelligence, Business Strategy, Regulation
Cyber Letters of MarqueThe Bond and the VettingThe federal government has spent decades telling private companies that hacking back... By: Dave Sobel/August 18, 2026/Artificial Intelligence, Business Strategy, Regulation
AI-Driven Vulnerabilities and Bonded Licenses: Why Permission Is the Hidden Business RiskThe episode reveals a structural shift toward permission-based operational models, where access and capability are not... By: Dave Sobel/August 17, 2026/Artificial Intelligence, Business Strategy, Regulation
ConnectWise CEO Manny Rivelo: AI Agents Shift Ticket Resolution and Labor Costs for MSPsThe episode details a structural shift within the managed services market toward increased operational automation and... By: Dave Sobel/August 17, 2026/Artificial Intelligence, Business Strategy, Community Sentiment, Guest Interviews, Product & Company Updates
ConnectWise CEO Manny Rivelo: AI Agents Shift Ticket Resolution and Labor Costs for MSPsThe episode details a structural shift within the managed services market toward increased operational automation and... By: Dave Sobel/August 14, 2026/Artificial Intelligence, Business Strategy, Community Sentiment, Guest Interviews, Product & Company Updates
Get On Their Income StatementTwo Billion Against Your LaborThree numbers describe the same pressure from three different directions. Start with... By: Dave Sobel/August 14, 2026/Artificial Intelligence, Business Strategy
Automation’s Cost Curve: Why AI Usage Is Squeezing Profits Across IT ServicesMargin pressure driven by AI adoption and automation is fundamentally altering the economic model for IT... By: Dave Sobel/August 13, 2026/Artificial Intelligence, Business Strategy
Lexful’s AI-Native Documentation: New Accountability and Risk for MSPs – With Pinar OrmeciThe episode highlights the shift toward AI-driven knowledge management within the MSP sector, revealing increased operational... By: Dave Sobel/August 13, 2026/Artificial Intelligence, Business Strategy, Guest Interviews, Product & Company Updates, Security
You Warranted It. Your Suppliers Didn’t.The Ones Who Patched Got HitThree things an MSP tells a client got tested in public.... By: Dave Sobel/August 11, 2026/Artificial Intelligence, Business Strategy, Regulation, Security