AI Consumption Billing Creates Accountability Gap in MSP ContractsAI Bill DueStart with Microsoft. In late April, BleepingComputer reported that admins can now remove the... By: Dave Sobel/May 8, 2026/Artificial Intelligence, Business Strategy, Community Sentiment, Product & Company Updates, Regulation
Consumption-Based AI Shifts MSP Role from Access to Governance and Cost ControlThe episode highlights a structural shift from traditional software licensing towards consumption-based AI billing, transforming AI... By: Dave Sobel/May 7, 2026/Artificial Intelligence, Business Strategy, Community Sentiment, Product & Company Updates, Regulation
From AMD PCs to Stripe Wallets, Agentic AI Demands Operating-Model Redesign, Not Feature RolloutAgents Take OverWe’re seeing four very specific signals across endpoints, cloud platforms, payments, and infrastructure provisioning... By: Dave Sobel/May 5, 2026/Artificial Intelligence, Business Strategy, Community Sentiment, Security
When Agents Can Buy and Provision: The Shift from Automation to Enforced GovernanceThe dominant structural shift identified is the emergence of agentic AI as a direct operator within... By: Dave Sobel/May 4, 2026/Artificial Intelligence, Business Strategy, Community Sentiment, Security
Agentic AI Breaks MSP Bundle Economics as Token Pricing Replaces Per-Seat ModelsAI Overhead CrisisAI is showing up everywhere in the workday now, and the numbers are starting... By: Dave Sobel/April 30, 2026/Artificial Intelligence, Business Strategy, Community Sentiment, Product & Company Updates, Security
AI Automation Shifts MSPs from Per-Seat Pricing to Variable, Metered Cost ModelsThe dominant structural shift outlined in the episode is the destabilization of the classic per-seat MSP... By: Dave Sobel/April 29, 2026/Artificial Intelligence, Business Strategy, Community Sentiment, Product & Company Updates, Security
AI Metering Kills Seat Revenue, Expands Variable Costs — MSP Math Breaks Without Scoped ContractsMetered AI We’re seeing a specific set of signals that AI is moving from “interesting capability”... By: Dave Sobel/April 29, 2026/Artificial Intelligence, Business Strategy, Community Sentiment
OpenAI and Deepseek Drive AI Costs Up, Forcing MSPs to Rethink Pricing ModelsThe structural mechanism driving current changes for MSPs is a shift from seat-based software revenue toward... By: Dave Sobel/April 28, 2026/Artificial Intelligence, Business Strategy, Community Sentiment
The Pivotal Point of IT: Building Services for the AI-First EraShadow AI RiskWe’re seeing a clear pattern in how generative AI is colliding with security and... By: Dave Sobel/April 24, 2026/Artificial Intelligence, Community Sentiment, Regulation, Security
AI Adoption Hinges on Trust, Not Features: MSPs Must Deliver Governance and AccountabilityThe dominant mechanism discussed is a shift from a focus on AI capability to trust and... By: Dave Sobel/April 23, 2026/Artificial Intelligence, Community Sentiment, Regulation, Security
MSPs Risk Commodity Pricing Without Audit-Ready Data Governance in 2026SMB CautionTwo signals are converging: buyers are tightening budgets—and tightening trust requirements. First, let’s start in... By: Dave Sobel/April 14, 2026/Business Strategy, Community Sentiment, Security
Buyer Trust and Budget Tighten: Data Residency and Auditability Redefine MSP EligibilityTightening budget constraints and rising data trust requirements are increasing operational pressure on managed service providers... By: Dave Sobel/April 13, 2026/Business Strategy, Community Sentiment, Security
AI Collapsing the Software Layer: Risks for MSP Roles and Tech Debt with Dusty GullesonThe episode focuses on the ongoing collapse of traditional software and service delivery layers, accelerated by... By: Dave Sobel/April 13, 2026/Artificial Intelligence, Business Strategy, Community Sentiment, Regulation
AI Collapsing the Software Layer: Risks for MSP Roles and Tech Debt with Dusty GullesonThe episode focuses on the ongoing collapse of traditional software and service delivery layers, accelerated by... By: Dave Sobel/April 8, 2026/Artificial Intelligence, Business Strategy, Community Sentiment, Regulation
From Peer Review to Outage Reports: AI Accountability Becomes Operational InfrastructureThe Visibility Problem The signal is that AI use is becoming visible to institutions in ways... By: Dave Sobel/April 8, 2026/Artificial Intelligence, Business Strategy, Community Sentiment, Product & Company Updates, Regulation, Security
AI Governance Moves Center Stage: Why Audits and Policy Now Define MSP RiskThe episode identifies a structural shift in the evaluation and deployment of AI within organizations: decision-making... By: Dave Sobel/April 7, 2026/Artificial Intelligence, Business Strategy, Community Sentiment, Product & Company Updates, Regulation, Security
AI Is Directing Work Now; MSPs That Don’t Own the Control Layer Will Pay for ItBossless Workforce The signal is showing up in three places at once: workforce expectations, company formation,... By: Dave Sobel/April 1, 2026/Artificial Intelligence, Business Strategy, Community Sentiment, Product & Company Updates, Security
The Same Force Driving VMware Exits and Apple’s Platform Push Is Now Threatening MSP MarginsConsolidation Wave TechCentral is out with a piece that should feel uncomfortably familiar if you run... By: Dave Sobel/March 31, 2026/Artificial Intelligence, Business Strategy, Community Sentiment, Product & Company Updates, Security
The AI Productivity Promise Is Stalling — and Labor Is Absorbing the CostBusier With AI The promise around AI has been simple: less busywork, more time back, more... By: Dave Sobel/March 20, 2026/Artificial Intelligence, Business Strategy, Community Sentiment
Platforms Own the Factory; MSPs Must Sell What Platforms Can’t PackageTools vs Outcomes The winners stop selling “we run the tools” and start selling governance, risk... By: Dave Sobel/March 17, 2026/Artificial Intelligence, Business Strategy, Community Sentiment, Product & Company Updates, Security