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AI Collapsing the Software Layer: Risks for MSP Roles and Tech Debt with Dusty Gulleson
The episode focuses on the ongoing collapse of traditional software and service delivery layers, accelerated by...
By: Dave Sobel/April 13, 2026/Artificial Intelligence, Business Strategy, Community Sentiment, Regulation
AI Collapsing the Software Layer: Risks for MSP Roles and Tech Debt with Dusty Gulleson
The episode focuses on the ongoing collapse of traditional software and service delivery layers, accelerated by...
By: Dave Sobel/April 8, 2026/Artificial Intelligence, Business Strategy, Community Sentiment, Regulation
From Peer Review to Outage Reports: AI Accountability Becomes Operational Infrastructure
The Visibility Problem The signal is that AI use is becoming visible to institutions in ways...
By: Dave Sobel/April 8, 2026/Artificial Intelligence, Business Strategy, Community Sentiment, Product & Company Updates, Regulation, Security
AI Governance Moves Center Stage: Why Audits and Policy Now Define MSP Risk
The episode identifies a structural shift in the evaluation and deployment of AI within organizations: decision-making...
By: Dave Sobel/April 7, 2026/Artificial Intelligence, Business Strategy, Community Sentiment, Product & Company Updates, Regulation, Security
AI Is Directing Work Now; MSPs That Don’t Own the Control Layer Will Pay for It
Bossless Workforce The signal is showing up in three places at once: workforce expectations, company formation,...
By: Dave Sobel/April 1, 2026/Artificial Intelligence, Business Strategy, Community Sentiment, Product & Company Updates, Security
The Same Force Driving VMware Exits and Apple’s Platform Push Is Now Threatening MSP Margins
Consolidation Wave TechCentral is out with a piece that should feel uncomfortably familiar if you run...
By: Dave Sobel/March 31, 2026/Artificial Intelligence, Business Strategy, Community Sentiment, Product & Company Updates, Security
The AI Productivity Promise Is Stalling — and Labor Is Absorbing the Cost
Busier With AI The promise around AI has been simple: less busywork, more time back, more...
By: Dave Sobel/March 20, 2026/Artificial Intelligence, Business Strategy, Community Sentiment
Platforms Own the Factory; MSPs Must Sell What Platforms Can’t Package
Tools vs Outcomes The winners stop selling “we run the tools” and start selling governance, risk...
By: Dave Sobel/March 17, 2026/Artificial Intelligence, Business Strategy, Community Sentiment, Product & Company Updates, Security
AI Reshapes Channel Economics: MSPs Risk Margin Loss to PE, Platforms
Channel Bypassed Large language models are transforming online search, replacing traditional engines as users rely more...
By: Dave Sobel/March 12, 2026/Artificial Intelligence, Business Strategy, Community Sentiment
AI Cost Shifting Forces MSPs to Price Governance as Managed Risk, Not Add-On
ROI Reality Check A recent study shows only 4% of businesses see ROI from AI, with...
By: Dave Sobel/March 11, 2026/Artificial Intelligence, Community Sentiment, Product & Company Updates, Regulation, Security
MSPs Face Compounding Risk as AI Acts at Scale Without Governance, Contracts, or Trust
Platform Land Grab In February, the U.S. economy experienced an unexpected decline, with employers shedding 92,000...
By: Dave Sobel/March 9, 2026/Artificial Intelligence, Business Strategy, Community Sentiment, Product & Company Updates, Security
MSPWell Launch Reveals Governance Gaps in Channel’s Mental Health Initiatives
MSPWell Builds Mental-Health Platform on Sponsor-Funded Community ModelMSPwell is a new mental-wellness initiative aimed at people...
By: Dave Sobel/March 6, 2026/Business Strategy, Community Sentiment
Apple’s $599 MacBook Neo Signals a Split Hardware Strategy, Not a Budget Play
And here is how we are seeing this margin redistribution play out. The MacBook Neo is...
By: Dave Sobel/March 5, 2026/Community Sentiment, Product & Company Updates
Anthropic Outages Hit as Claude Sign-Ups Quadruple, ChatGPT Uninstalls Surge 295%
Anthropic faced outages for its AI product, Claude, after unprecedented demand amid a shifting US relationship....
By: Dave Sobel/March 3, 2026/Community Sentiment, Product & Company Updates
AI Hits the Human Layer — and Governance, Consent, and Trust Infrastructure Aren’t Ready
Fast-food giant Burger King is launching an AI chatbot, “Patty,” to monitor employee interactions at hundreds...
By: Dave Sobel/February 27, 2026/Artificial Intelligence, Community Sentiment
Flock Backlash Exposes the Liability Hidden in Every Vendor Data-Sharing Contract
Across the United States, a growing movement is opposing Flock surveillance cameras, with reports of individuals...
By: Dave Sobel/February 24, 2026/Community Sentiment
AI Productivity Gap Widens as Trust Drops — MSPs Selling Outcomes They Can’t Measure Face CFO Audits
Recent economic data indicates that the US economy remains resilient, with inflation reported at 2.5% higher...
By: Dave Sobel/February 23, 2026/Artificial Intelligence, Community Sentiment
MSPs Must Capture AI Efficiency Value or Face Margin Compression
In this week’s Big Ideas, I want to highlight two essays that have been getting attention...
By: Dave Sobel/February 13, 2026/Artificial Intelligence, Community Sentiment
Harvard Business Review Says Human Touch Remains Critical Advantage Over AI
One Big idea this week. From the Harvard Business Review, “In an Automated World, Human Hospitality...
By: Dave Sobel/February 6, 2026/Community Sentiment
NFIB Index Hits 99.5 as 64% Face Inflation and SBA Cuts Half Its Workforce
Small business optimism hit a new high with the NFIB Index reaching 99.5 in December, up...
By: Dave Sobel/February 2, 2026/Community Sentiment