Forced Arbitration in Tech Contracts: Brendan Ballou on Vendor Accountability RisksForced arbitration clauses have become embedded as a dominant mechanism in technology vendor contracts, shifting legal... By: Dave Sobel/June 1, 2026/Business Strategy, Guest Interviews, Regulation
Forced Arbitration in Tech Contracts: Brendan Ballou on Vendor Accountability RisksForced arbitration clauses have become embedded as a dominant mechanism in technology vendor contracts, shifting legal... By: Dave Sobel/May 29, 2026/Business Strategy, Guest Interviews, Regulation
AI Governance Hurdles in Defense: Jason Tierney Examines CMMC Barriers for MSPsThe episode details a tightening regulatory environment driven by new enforcement timelines for Cybersecurity Maturity Model... By: Dave Sobel/May 26, 2026/Artificial Intelligence, Community Sentiment, Guest Interviews, Regulation, Security
AI Governance Hurdles in Defense: Jason Tierney Examines CMMC Barriers for MSPsThe episode details a tightening regulatory environment driven by new enforcement timelines for Cybersecurity Maturity Model... By: Dave Sobel/May 21, 2026/Artificial Intelligence, Community Sentiment, Guest Interviews, Regulation, Security
Chad Gaydos on AI Moving Procurement from Record-Keeping to Automated Decision ExecutionThe episode highlights a structural transition from software systems that record tasks to platforms that actively... By: Dave Sobel/May 18, 2026/Artificial Intelligence, Business Strategy, Guest Interviews
Chad Gaydos on AI Moving Procurement from Record-Keeping to Automated Decision ExecutionThe episode highlights a structural transition from software systems that record tasks to platforms that actively... By: Dave Sobel/May 15, 2026/Artificial Intelligence, Business Strategy, Guest Interviews
MSP Automation: AI Speeds Up the Industry’s Oldest Goal — Michael George & Dee Zepf, SyncroMichael George, CEO of Syncro, and Dee Zepf, Chief Product Officer, discuss the evolving landscape of... By: Dave Sobel/August 1, 2025/Guest Interviews
Kaseya’s MSP Reset: Success Measured by Partner Profitability — Rania Succar, KaseyaRania Succar, the new CEO of Kaseya, discusses her vision for the company at a crucial... By: Dave Sobel/July 31, 2025/Guest Interviews
MSP Compliance: Signed Attestations Aren’t Proof of Security — Yasir Ali, PolymerYasir Ali, CEO of Polymer, discusses the shortcomings of current security frameworks, emphasizing their outdated nature... By: Dave Sobel/July 29, 2025/Guest Interviews
AI Liability for MSPs: Document AI Needs Audit Trails — Jonathan Rhyne, NutrientJonathan Rhyne transitioned from a career in law to founding Nutrient, a technology company specializing in... By: Dave Sobel/July 26, 2025/Guest Interviews
AI for MSPs: No Data Governance, No AI Readiness — Santosh Kaveti, ProArchSantosh Kaveti, founder and CEO of ProArch, discusses the critical steps organizations must take to operationalize... By: Dave Sobel/July 20, 2025/Guest Interviews
MSP Cybersecurity: Legacy MFA Can’t Stop Phishing-as-a-Service — Bob Burke, Beyond IdentityBob Burke, Chief Information Security Officer at Beyond Identity, challenges the effectiveness of traditional multi-factor authentication... By: Dave Sobel/July 12, 2025/Guest Interviews
MSP Pricing: Treat Pricing as a Living System — Dan Balcauski, Product TranquilityPricing is a critical lever for managed service providers (MSPs), SaaS providers, and tech companies, yet... By: Dave Sobel/July 11, 2025/Guest Interviews
IT Services for Seniors: A Subscription Model Built on Empathy — Andrew Bolton, TechRescueAndrew Bolton, CEO and co-founder of TechRescue, has developed a unique approach to delivering technical services... By: Dave Sobel/July 11, 2025/Guest Interviews
MSP Cybersecurity: Startup Security Debt Holds Back Growth — Brian Haugli, SideChannelBrian Haugli, CEO of SideChannel, discusses the critical distinction between security debt and technical debt, emphasizing... By: Dave Sobel/July 11, 2025/Guest Interviews
MSP Cyber Insurance: Certify the MSP, Not Each Technician — Edouard von Herberstein, SpectraThe managed service provider (MSP) cyber insurance landscape is facing significant challenges, primarily due to the... By: Dave Sobel/July 11, 2025/Guest Interviews
AI for MSPs: Why Chasing Predictable Profit Stifles Disruption — Stephen HinchStephen Hinch, an expert in managed services and author of “Winning Through Innovation,” discusses the challenges... By: Dave Sobel/June 7, 2025/Guest Interviews
IT Services for Healthcare: Hybrid Agile Meets Compliance Demands — Kevin Torf, T2 GroupKevin Torf, co-founder and managing partner of T2 Group, discusses the unique approach his organization takes... By: Dave Sobel/May 31, 2025/Guest Interviews
Transforming Customer Service: AI’s Role in Augmenting Human Interaction and SatisfactionKate O’Neill discusses the impact of AI and automation on business and human flourishing in her... By: Dave Sobel/May 20, 2025/Guest Interviews
MSP Cybersecurity: Why DMARC Deployment Still Trips Up SMBs — Gerasim Hovhannisyan, EasyDMARCGerasim Hovhannisyan, CEO of EasyDMARC, discusses the complexities and challenges of implementing DMARC (Domain-based Message Authentication,... By: Dave Sobel/May 17, 2025/Guest Interviews