Lessons from an RPA delivery expert on what works and what doesn’t

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Michael Grace is an innovative technology leader who speaks, presents, and writes about how businesses can achieve a transformation by leveraging technology. Several companies have called him a “unicorn” due to his ability to understand the business issue and solve it in partnership with the customer leveraging the latest technology and process enhancements. Michael is currently a Director in the Infor practice at RPI Consultants and leads Strategic Services focused on Digital Transformation. Previously he was CEO of his own consulting company, Gravmetric specializing in transformation, enterprise resource planning software (ERP) and robotic process automation (RPA). He has created the personal brand Tech Pro Unicorn, where he regularly publishes blog posts on technology and other topics.

Michael has a history blending IT leadership, consulting, and innovation with a fierce determination to solve the root customer issues in a variety of industries. He has worked extensively in healthcare as well as finance, gaming and retail industries. He has worked for a variety of leading companies to include Dignity Health, Cancer Treatment Centers of America, Phoenix Children’s Hospital, The Revere Group, Moss Adams, BearingPoint, Deloitte and The Federal Reserve Bank of San Francisco.
Michael is very passionate about listening intensely to the customer and only once the problem is understood, does he collaborate on the process improvement empowered by technology. This blend of customer focus, innovation, business process and technology are what makes him so unique, thus a unicorn.

00:00 Who is Michael Grace?
01:17 What IS Robotic Process Automation?
02:15 What’s an example of a success project?
04:45 How do you start the process to find something to automate?
07:17 How do you link to ROI for the customer?
09:19 What’s the lower bound for projects?
11:22 What’s the math formula?
11:49 How do you link this back to strategy?
13:39 What are the reasons not automate?
14:59 Do customers not worry about cost?
17:18 Tell us about a failure.
20:25 What’s the maintenance component of RPA?
24:08 How can people find you?

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