Guest Interview

Forced arbitration clauses have become embedded as a dominant mechanism in technology vendor contracts, shifting legal...

The episode highlights a structural transition from software systems that record tasks to platforms that actively...

The structural shift facing MSPs is the rapid movement from the traditional “model era” to the...

The episode focuses on the ongoing collapse of traditional software and service delivery layers, accelerated by...

The episode outlines a structural shift in the managed services landscape, moving from technology stack standardization...

A significant shift addressed in this episode is the reconfiguration of business dispute resolution away from...

The discussion centers on the implementation challenges and partner enablement strategies for artificial intelligence (AI) within...

AI pilot programs are consistently failing to deliver measurable business value, with a primary cause identified...

Agentic AI is being deployed as production infrastructure in enterprise settings, but prevailing frameworks remain unreliable...

The episode centers on practical approaches for Managed Service Providers (MSPs) and IT leaders assessing artificial...

This Business of Tech episode delves into the critical alignment of technology with how people work,...

The discussion highlights the limitations of traditional cybersecurity training methods, emphasizing that a psychology-informed approach with...

Procurement is experiencing a significant shift as organizations increasingly adopt automation and artificial intelligence (AI) to...

Managed Service Providers (MSPs) are encouraged to shift their focus from traditional infrastructure management to becoming...

The conversation centers on the evolving role of automation in Managed Service Providers (MSPs), particularly the...

Robbie Bach, former president of Microsoft’s Entertainment and Devices Division, discusses his transition from technology executive...

Laith Palhawan, CEO and founder of OrangeCrew, has successfully transitioned his managed IT services company into...

Matthew Nikravesh, CEO and co-founder of Solarus Technologies, discussed the evolution of managed services in response...

Scott Alldridge, CEO of IP Services and author of the Visible Ops series, emphasizes the necessity...

Chris Radich from UiPath discusses the transition from traditional Robotic Process Automation (RPA) to agentic automation,...