September’s coverage was dominated by a single, inescapable theme: the explosive growth of AI adoption among MSPs and their clients is running far ahead of operational readiness, governance, and real business outcomes. While vendors and providers race to integrate AI into every layer of the stack, cracks are showing—both in technical execution and in the ability of service providers to deliver on the promise.
What Happened
1. AI Adoption Surges, But Readiness Drops
OpenText’s annual Global Managed Security Survey found 92% of MSPs report growth driven by AI demand, with 96% expecting the trend to continue. Yet only half feel prepared to support SMB adoption—down from 90% last year. Gartner echoed this gap: 53% of organizations are building custom AI tools, but just 23% have runtime controls in place. The result? Customers are “in the Wild West of AI,” experimenting without guardrails, while providers scramble to catch up.
