Now, I want to talk about some use cases.
Microsoft’s Copilot AI assistants may not receive much support from the software giant’s channel as they have had limited exposure and expertise with the tool. Loryan Strant, a Microsoft MVP and product and innovation lead at Rapid Circle, highlights the challenges of understanding the different versions of Copilot and warns against consultants regurgitating Microsoft’s website content without offering unique value. He advises organizations to carefully consider the knowledge and experience of partners or consultants offering Copilot services.
Sports Illustrated has been called out for publishing articles written by fake AI-generated authors. The magazine denied using AI but will take down the articles for investigation. This follows other publications being criticized for using AI-generated content.
The rise of AI-generated musicians, such as “Anna Indiana,” raises questions about the role of actual musicians in the music industry and the impact of AI on copyright and creative content. The issue of AI in music has caught the attention of lawmakers, who are discussing its implications for creators and inventors. Concerns are also raised about streaming platforms being flooded with AI-generated music, reducing royalties for human artists.
The deployment of AI in the healthcare industry is exacerbating existing problems. UnitedHealthcare, for example, has been using AI to determine Medicare benefits for elderly patients, resulting in major errors and premature cutoffs of care. The AI’s determinations are not transparent and do not account for relevant factors. Despite successful appeals, the AI-generated rejections persist. This highlights the tendency to use AI as a cost-cutting and automation tool rather than addressing underlying issues. Without proper regulation, more stories like this are expected in the future.
Why do we care?
I don’t want to look at AI through rose-colored glasses, thus highlighting the pitfalls, too. Loryan Strant’s observations about the challenges in understanding the different versions of Copilot and the potential pitfalls of consultants merely echoing Microsoft’s content without adding unique value underscore the need for depth in knowledge and experience among partners offering Copilot services – and an open field at the current moment.
The other stories show the problems. Black boxes without understanding and false representations of AI work are risks and produce mediocre work.