News, Trends, and Insights for IT & Managed Services Providers
News, Trends, and Insights for IT & Managed Services Providers

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What Top-Performing MSPs Are Doing Differently – 18 March 2026 Live with Peter Kujawa

Dave SobelFebruary 27, 2026
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Dave sobel, host of the business of tech podcast
Dave Sobel
Dave Sobel is a leading expert in the delivery of technology services with broad experience in both technology and business. He owned and operated a technology solution provider for over a decade, and worked for vendors leading community, marketing, product strategies, and M&A activities.

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Episode Description

What separates high-margin MSPs from everyone else?

I’m joined live by Peter Kujawa of Service Leadership to break down insights from their latest industry report — and what the data reveals about performance gaps inside managed services.

We’ll discuss:
• Profitability benchmarks and where most MSPs actually land
• Pricing discipline and margin compression
• Service delivery efficiency metrics
• Staffing ratios and utilization trends
• The operational habits of top performers

This is not theory. It’s benchmark data drawn from real MSP financials.

If you run an IT services firm and want to understand where you truly stand — not where you hope you stand — this conversation is for you.

Live Q&A during the broadcast.

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