AI Governance Insights: Legal, Ethical, and Data Strategies for Managed Service Providers

The podcast features a discussion on the intersection of artificial intelligence (AI), law, and ethics, with insights from attorney Brad Gross and AI governance expert Juliette Powell. As AI becomes increasingly integrated into the services provided by managed service providers (MSPs) and technology companies, the risks associated with compliance and unintended bias are growing. The conversation explores how businesses can navigate legal pitfalls while developing responsible and transparent AI strategies, emphasizing the importance of accountability and ethical considerations in AI deployment.

Juliette Powell highlights the need for organizations to establish AI governance frameworks that are adaptable to evolving technologies. She questions the notion of what is considered “ethically sound” and emphasizes the importance of understanding the organizational culture and the people using AI tools. The discussion reveals that many employees do not utilize AI tools effectively, leading to gaps in implementation and understanding. This sets the stage for a deeper exploration of the responsibilities that organizations must take on as they integrate AI into their operations.

Brad Gross addresses the legal implications of AI, particularly concerning privacy and intellectual property. He stresses that while MSPs can delegate tasks to AI, they cannot delegate responsibility. This means that organizations must maintain a human element in their AI strategies to mitigate risks. The conversation also touches on the current lack of comprehensive laws governing AI in the U.S., with a focus on the need for transparency and disclosure regarding data usage in AI systems.

The episode concludes with a discussion on the importance of accountability within organizations. Both experts agree that having a designated individual or team responsible for AI governance is crucial for success. They emphasize that MSPs should manage client expectations by clarifying the shared responsibilities in AI compliance. This collaborative approach is essential for navigating the complexities of AI integration and ensuring that organizations can leverage technology effectively while adhering to legal and ethical standards.

Join us for a powerhouse session featuring Brad Gross, leading legal authority on MSP and tech contracts, and Juliette Powell, AI governance expert and co-author of The AI Dilemma.

We’re diving deep into AI, compliance, risk, and revenue—the real conversations tech service providers need right now. With AI reshaping everything from client deliverables to liability, these two experts bring legal insight and big-picture thinking to the table.

✅ Why attend live?

Ask your questions in real time
Gain actionable insights into contract strategies, AI policy, and business risk
Understand the ‘Why do we care?’ behind every headline and hype wave
Stay ahead of the curve as AI regulations take shape
Network with like-minded leaders shaping the future of IT services
Don’t miss this chance to elevate your business knowledge and make smarter, faster decisions in a shifting tech landscape.