News, Trends, and Insights for IT & Managed Services Providers
News, Trends, and Insights for IT & Managed Services Providers
white concrete building during daytime

And so let’s put those earnings reports in some context.

The New York Times reports on the accelerating spending on artificial intelligence by major technology companies raises concerns of a potential bubble in the industry. Companies like Google, Meta, Microsoft, and Amazon reported substantial increases in their investments, with Google planning to spend an additional six billion dollars on AI data centers this year, following nearly sixty-four billion dollars spent over the past nine months. Microsoft also revealed a quarterly expenditure of thirty-five billion dollars, five billion more than previously expected, while Meta’s forecast increased to at least seventy billion dollars for the year, almost double their prior spending. As these companies invest heavily in data centers to meet growing demand, the Bank of England warns that increasing reliance on debt for these developments poses a risk if AI fails to deliver anticipated returns. Federal Reserve Chair Jerome Powell noted that current investments differ from the dot-com boom, stating that the leading firms now have strong earnings and established business models. However, smaller companies in the sector, which lack similar financial backing, may face greater challenges as they also pursue AI projects.

A recent KPMG survey reveals that 67 percent of insurance CEOs believe they will see returns from artificial intelligence investments within one to three years, a significant increase from just 20 percent last year. Alan Schnitzer, CEO of Travelers, emphasized the company’s commitment to AI, stating they are investing over $1.5 billion annually in technology, with a focus on AI to enhance operational efficiency. The survey included 110 insurance CEOs and found that 73 percent prioritize AI investments, reflecting a broader trend across industries where 71 percent of CEOs recognize AI as a critical investment area. However, 77 percent of insurance CEOs expressed concerns that regulatory lag could hinder their success in adopting AI technologies.

Global spending on telecommunications network cloud infrastructure and software is set to increase from $17.4 billion in 2025 to $24.8 billion by 2030, reflecting a compound annual growth rate of 7.3%. According to Omdia’s recent report, the acceleration of cloud adoption among communications service providers is expected to reach 12% growth in 2025, doubling the previous year’s rate. Inderpreet Kaur, a Senior Analyst at Omdia, noted that telecommunications companies are modernizing their infrastructure to support both cloud-native network functions and AI-driven automation. Key trends include a significant shift toward public cloud adoption for network workloads, with usage projected to rise from 3% in 2024 to 13% by 2030, and a growing emphasis on artificial intelligence capabilities in cloud infrastructure decisions.

Why do we care?

So here’s the thing — AI isn’t just a software story anymore. It’s an infrastructure story. Google, Microsoft, Amazon, and Meta are all going on a spending spree — we’re talking hundreds of billions of dollars building data centers and grabbing GPUs. That’s a lot of money betting that AI actually pays off.

And sure, these giants can afford it. But smaller players? Not so much. The Bank of England’s already warning about too much debt tied up in this buildout. And while Fed Chair Powell says this isn’t another dot-com bubble, it still feels a little frothy. Meanwhile, CEOs everywhere — especially in industries like insurance — are suddenly convinced AI will pay off in just a couple of years. That’s… optimistic.

For IT service providers, this is the time to help clients stay grounded. Costs will rise, capacity will stay tight, and not every AI bet will win. The real opportunity? Be the one who helps clients figure out when AI makes sense — and when it’s just hype with a high cloud bill. Because in this gold rush, the ones selling the picks and maps — not just the shovels — are going to win.

Choose your upgrade:

Get the full benefits of Business of Tech Plus

Insider Access

$12/month

Perfect for MSPs and ITSPs that want full interviews, early access, and ad-free listening

  • Programmatic Ad-free private podcast feedSame show, little interruptions
  • Channel Chatter previews1–2 topics with light insights
  • Early access to interview episodesHear it days before public release
  • Monthly Insider BriefTighter analysis you can share internally
  • Extra audio segmentsCut interviews, behind-the-scenes commentary, quick competitive notes
  • Become an Insider for $12/month

    Leadership Access

    $149/month

    Perfect for MSPs and Vendors that run a team and need the extended tactics, executive summaries, and weekly alignment brief

  • All Insider Access benefits plus . . .
  • Invite your teamIncludes access for 5 team members with option to add more
  • Vendor Strategy BriefsThe entire library, plus new analysis every month
  • Channel ChatterAll topics, full insights, complete vendor discussion + sentiment list
  • Quarterly State of the Channel Briefing
  • Monthly AMA submission priorityAsk Dave direct questions, and skip the line
  • Get the Leadership Edge for $149/month

    Vendor Partner

    $500/month

    Perfect for channel companies or vendors looking to deepen their engagement with the show.

  • All Leadership Access benefits plus . . .
  • Get highlighted as a show sponsor You'll get placement in the show notes, throughout the website, and on our dedicated sponsors page.
  • Enjoy regular shout outs You'll be featured in a rotating format during the show
  • Become a show sponsor for $500/month

    Search all stories