Flamingo, a Miami-based startup, has launched its open-source platform called OpenFrame, aimed at transforming the $380 billion managed service provider market. Backed by $2.2 million in pre-seed funding, Flamingo aims to help managed service providers, who typically operate on low profit margins of between 8% and 12%, reduce costs associated with vendor fees and repetitive labor tasks. According to the company, over 1,000 managed service providers have already joined its waitlist, representing approximately 3% of the market. Flamingo’s CEO, Michael Assraf, stated that OpenFrame combines open-source tools with autonomous AI agents to enhance operational efficiency and profitability, potentially increasing margins to between 50% and 60%. The platform offers features such as remote monitoring, mobile device management, and a free beta access period until February 2026, distinguishing itself from existing solutions that often come with high costs and technical barriers.
SuperOps has launched an AI-native unified endpoint management platform called SuperOps for IT Teams, designed to streamline IT operations by integrating desktops, laptops, servers, and mobile devices into a single system, targeting IT teams directly. According to the company, this platform includes a built-in helpdesk and cross-operating mobile device management system, allowing IT teams to automate operations with greater confidence and efficiency. SuperOps aims to consolidate workflows across various operating systems, enabling IT professionals to focus on strategic initiatives rather than merely addressing immediate issues. The platform is now available worldwide.
Managed service provider Air IT Group has unveiled a new brand identity and a strategy aimed at empowering small and medium-sized enterprises in the UK by turning technology from a burden into a growth enabler. Despite comprising over 99% of UK businesses, fewer than half of these SMEs actively utilize technology in their operations, with research indicating that artificial intelligence could unlock up to £198 billion in productivity gains for the sector. Air IT Group is addressing this gap by integrating automation and AI into its service model, claiming significant benefits for clients like England Hockey and Wolverhampton Wanderers FC. The company emphasizes that technology should simplify business processes, with a focus on enhancing customer experience and improving internal resource utilization.
Why do we care?
First, Flamingo — not the bird, the startup — launched OpenFrame, an open-source platform for MSPs. Finally, someone’s challenging the high-cost, proprietary RMM/PSA model. They’re claiming they can boost margins from 10% to 60% — sure, that’s pitch-deck math, but the idea’s real: cheaper, flexible, community-driven tooling is coming.
Then SuperOps flipped the script — now selling directly to IT departments. That’s a big shift. MSPs have to decide if that’s competition or just another vendor trying to scale faster. Either way, it changes how we think about “our” stack.
And finally, Air IT in the UK shows what evolution looks like: shifting from “fixing tech” to “driving growth.” They’re using AI and automation to deliver business outcomes, not uptime.
This is the market dividing in real time. Open source is cutting costs, vendors are going direct, and the smart MSPs are pivoting to own the business outcome. If you’re still defining value by tickets and devices, you’re about to get leapfrogged.