And speaking of AI agents, Microsoft has introduced a new feature within its Microsoft 365 Copilot, enabling users to build applications and automate workflows quickly. The newly launched App Builder allows employees to create apps using existing Microsoft 365 data by simply describing their needs in natural language. Charles Lamanna, president of Business & Industry Copilot at Microsoft, emphasized that the outputs remain secure and integrated with Microsoft 365 data. Additionally, the Workflows agent can automate tasks across various services like Outlook and Teams, streamlining processes for users. Currently, these features are available exclusively to Microsoft 365 Copilot customers enrolled in the Frontier program. This development follows Microsoft’s recent commitment to expanding the Copilot app’s reach, including its planned automatic installation on Windows systems outside of the European Economic Area.
Why do we care?
So, Microsoft’s Copilot just got a promotion—it’s not just answering questions anymore, it’s building apps. The new App Builder lets employees describe what they need, and it spins up apps or automations right inside Microsoft 365. There’s also a new Workflows agent that ties everything together across Teams and Outlook.
Sounds powerful, but here’s the catch: chaos follows fast when anyone can build automations. Think shadow IT, but with AI. Governance, compliance, and security? Those just became MSP problems.
Right now, it’s only for Frontier program users, but you can see where this is going—Microsoft wants Copilot everywhere, including auto-installed on Windows.
If you’re an IT provider, this is your signal: start managing AI workflows before your clients’ employees start managing themselves—poorly.