Speaking of AI, A recent report from the Society for Human Resource Management reveals that one in seven jobs in the United States, totaling approximately 23.2 million positions, are at risk of being automated by artificial intelligence. The report highlights that jobs most susceptible to automation are those where at least half of the tasks can be automated, such as software development, where nearly 40 percent of work is highly automated. While this raises concerns about potential mass unemployment, the report notes that a significant majority of jobs have non-technical barriers to automation, particularly in fields like education and healthcare, where interpersonal skills are paramount. Additionally, a report from the World Economic Forum indicates that while 92 percent of executives acknowledge workforce overcapacity, 94 percent are struggling with a shortage of AI talent.
According to a survey by Lucid Software, only 34% of organizations report a positive return on investment from their AI projects. The article emphasizes that the issue lies not in technology but in operations, with 61% of knowledge workers noting a misalignment between AI strategies and operational capabilities. It also points out that only 16% of organizations have well-documented workflows necessary for successful AI integration, with time constraints and inadequate tools being significant barriers.
Why do we care?
So, one in seven jobs could be automated by AI — that’s 23 million people. But before we start panic-posting, the real story isn’t about job loss — it’s about job change. Most of those roles aren’t going away. They’re just shifting. Developers, for example, are spending less time coding and more time managing what the AI does for them.
And yet, here’s the kicker: only a third of companies are seeing any return on AI. Why? Because they don’t have their act together operationally. Lucid’s data shows most firms don’t even have clear workflows — they’re trying to automate chaos.
For MSPs, that’s the opening. This isn’t about selling another chatbot or automation tool — it’s about making AI actually work inside the messy reality of business. Document processes. Integrate thoughtfully. Show real ROI.
The bottom line is that AI isn’t taking the jobs — disorganization is. MSPs who can fix that? They’re about to become indispensable.