Adobe has unveiled its new artificial intelligence agents aimed at automating and optimizing customer experience processes within its enterprise applications. The Adobe Experience Cloud’s latest offerings include tools for audience building, journey orchestration, and data insights, designed to enhance productivity and create personalized experiences. More than 70% of Adobe Experience Platform customers have adopted the Adobe AI Assistant, which facilitates interactions with both Adobe and third-party agents. Companies like The Hershey Company and Lenovo are already leveraging these AI capabilities to enhance their marketing and analytics functions.
Coro has announced the release of Coro 3.6, a new version of its cybersecurity platform designed specifically for small and midsize businesses. Leveraging artificial intelligence, the platform simplifies complex security processes, making robust security accessible for resource-constrained businesses. Coro 3.6 features include automated security insights, advanced zero trust network access, and global data protection mechanisms to safeguard sensitive information across various countries.
Why do we care?
Adobe’s rolling out AI agents in Experience Cloud—and get this, 70% of customers are already on board. That tells you AI isn’t just about IT anymore, it’s creeping into marketing and CX. And then you’ve got Coro dropping a new version of their SMB security platform, promising zero trust and global data protection “the easy way.” Here’s the punchline: whether it’s marketing stacks or SMB security, AI’s getting baked into everything. If you’re an IT provider and you’re not connecting these dots for clients, you’re going to be caught flat-footed.