News, Trends, and Insights for IT & Managed Services Providers
News, Trends, and Insights for IT & Managed Services Providers
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GoTo has announced a new integration between LogMeIn Resolve and SentinelOne’s Singularity Platform for endpoint detection and response. This collaboration aims to enhance security for Managed Service Providers and IT departments by providing unified, AI-powered capabilities to monitor and respond to threats directly within the Resolve console.

The 1Password Enterprise Password Manager for managed service providers is now available on the Pax8 Marketplace, offering a comprehensive solution to enhance client security while boosting profitability. In a recent collaboration with over 1,000 service providers, 1Password focused on their specific workflows and challenges to ensure the new product meets their needs effectively. Features include a centralized management console for efficient client handling, customizable security policies, and a 14-day free trial to encourage adoption.

KnowBe4 has announced the expansion of its Human Risk Management platform with new agentic capabilities designed to enhance cybersecurity defenses for its customers. The company will add six more artificial intelligence agents by the end of 2025, building on the existing six already available in the market. Additionally, the platform now includes PhishML Insights, which helps information security teams analyze emerging attack patterns more effectively.

Calero has launched a new software-as-a-service management solution designed to help IT leaders combat the challenges of shadow software adoption and uncontrolled spending. The SaaS Management Platform features three main components: Visibility, Control, and Optimisation. The Visibility module provides immediate access to information on all SaaS applications in use, including unapproved tools. The Control module offers actionable insights to optimise vendor relationships, while the Optimisation component helps organisations manage resources effectively.

Google Cloud has announced a new suite of artificial intelligence agents designed to enhance data efficiency across various workflows such as data engineering and migration. The new Data Engineering Agent for BigQuery simplifies the automation of data pipelines using natural language prompts, eliminating the need for manual coding. Meanwhile, the Data Science Agent assists with tasks like exploratory data analysis and machine learning predictions. Non-technical users can benefit from the new Code Interpreter, which translates natural language queries into Python code for data analysis.

Why do we care?

Five quick hits.

GoTo wired SentinelOne into Resolve so you can smack threats without leaving the console. Great—if your security posture and audit logs aren’t a mess. Don’t give junior techs a nuclear button. 

1Password just showed up on Pax8. Translation: easier buying, easier billing. If you’re juggling three password tools across clients, pick one, migrate, and be done with it. 

KnowBe4’s piling on “agents” and PhishML Insights. Cool demo bait. I want exportable evidence and lower click-rates before I believe the hype. Test it on your nastiest customer first. 

Calero’s SaaS management pitch is the usual trio—visibility, control, optimization. Still worth it: shadow IT is where money hides. Prove dollars in a single department, then scale. 

Google’s new data agents? Service opportunity. Package “analytics jumpstart” offers—but keep costs fenced and code reviewed, or you’ll build spaghetti pipelines you can’t support. 

The pattern: agentic features everywhere, sold where you already buy. Your move is boring but profitable—one process for change control, logging, and results. Sell the outcomes, not the agents.

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