One more detail about the Ingram Micro ransomware – Palo Alto Networks very much wants you to know it’s not their fault. Palo Alto Networks has confirmed that the recent attack on Ingram Micro did not involve their GlobalProtect Virtual Private Network. This clarification is significant as it addresses concerns regarding the security of widely-used networking solutions in the wake of the incident. The attack, which occurred on July 11, 2025, has raised alarms about the vulnerabilities faced by major IT service providers.
Ingram Micro does have a blog that contains their updates on the issue.
Why do we care?
Well, that blog isn’t really that helpful.
This is the perfect example of how big vendor silence leaves IT service providers (and their customers) in the dark while everyone else scrambles to manage fallout.
The fact Palo Alto Networks felt compelled to clarify GlobalProtect wasn’t involved says a lot about:
- How quickly suspicion falls on vendors. After years of VPN-related breaches (MoveIt, Fortinet, Citrix), any major incident sets off a wave of finger-pointing.
- The erosion of implicit trust in vendor products. MSPs relying on GlobalProtect or similar solutions now face customer questions like, “Are we safe?” even if their tool wasn’t at fault.
This is a textbook example of supply chain fragility in IT services. Ingram’s vague communication strategy amplifies uncertainty for MSPs already managing their own customer anxieties. Palo Alto’s defensive messaging shows how quickly vendor reputations can be collateral damage, regardless of involvement.