News, Trends, and Insights for IT & Managed Services Providers
News, Trends, and Insights for IT & Managed Services Providers
a now hiring sign in front of a building

The Bureau of Labor Statistics reported that the United States added 139,000 jobs in May, surpassing economists’ expectations of 126,000, while the unemployment rate remained steady at 4.2%. This marks the third consecutive month of stagnant unemployment, maintaining a rate above 4% for the thirteenth month in a row. Revisions to previous months’ job growth revealed a combined loss of 95,000 jobs, with April’s figures adjusted down from 177,000 to 147,000, and March’s from 185,000 to 120,000. Wage growth continued at a consistent year-over-year pace of 3.9%, with average hourly earnings rising from $34.89 to $36.24. Notably, the healthcare and leisure and hospitality sectors experienced strong job growth, while manufacturing and professional services saw declines. The report highlights challenges in the labor market, including economic uncertainty affecting hiring decisions, as noted in the Federal Reserve’s Beige Book.

ADP reported a slowdown in hiring for May, with the private sector adding only 37,000 jobs, significantly below the 110,000 expected by economists and down from April’s 60,000. This marks a worrying trend, as this is the second consecutive month of weak job growth, raising concerns about potential economic challenges ahead. Compounding these concerns, the Institute for Supply Management reported a decline in its service sector activity index to 49.9, indicating contraction in this critical area. Economic analysts note that these results suggest a growing hesitancy in hiring and investment among businesses, particularly smaller firms, which are often more vulnerable to fluctuations in economic policy.

In a challenging job market, many individuals are compelled to accept roles that do not align with their skills or career aspirations simply to earn a paycheck. The article highlights the experiences of workers like Sarah Cevallos, who, after being laid off, found herself in a position where she uses only a fraction of her expertise. According to Business Insider, the job search landscape in 2025 is characterized by a significant decline in job postings and a rise in long-term unemployment. A February report revealed that less than 40% of Americans are excited about their roles, reflecting a stark contrast to the pandemic’s job-hopping trend.

Human Resources leaders are facing new challenges in developing and validating skills due to rapid technological advancements, particularly in artificial intelligence. According to CompTIA’s sixth annual “Workforce and Learning Trends” report, 91% of companies are focusing on skills development, with 57% of HR leaders expecting to increase their training budgets this year. The study highlights that 81% of HR professionals feel their organizations lack the necessary skills and talent to succeed. Key trends identified include the growing importance of validating knowledge and skills, as well as the shift towards empowering staff to make their own training decisions.

New data reveals that artificial intelligence is already displacing human jobs, particularly in high-exposure roles such as database administrators and IT specialists. According to Revelio Labs, the share of tasks in online job postings that can be performed by AI has declined by 19% over the past three years, indicating that companies are hiring fewer workers for positions where AI can be utilized. In March 2025, the CEO of Shopify mandated that managers demonstrate that AI could not perform a job before requesting additional headcount. Similarly, Duolingo’s CEO announced plans to gradually replace contractors with AI. This trend is reflected in recent findings that job openings for roles with a high exposure to AI have decreased by 31%, compared to a 25% decline for low-exposure roles. Despite initial optimism, some companies, like Klarna, are reversing course, acknowledging that their reliance on AI has led to decreased quality in service.

Why do we care?

A positive take — Labor still expanding, but with less gusto.  A more negative one.   Not a cliff, a plateau.

Early reversals (Klarna) show that productivity wins aren’t automatic; firms that dump staff too quickly risk service degradation and brand damage.  Clients are hearing “replace people with bots.” Counter that narrative with governance frameworks that strike a balance between automation, quality, and risk management. Charge for the blueprint, not just the tooling.

Budgets are forming around measurable competence; packaging “talent assurance” alongside managed offerings creates stickier revenue than simple staff augmentation.

Service firms that certify skills, productise AI governance, and focus on sectors still adding staff will out-run those clinging to head-count-based revenue.

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