News, Trends, and Insights for IT & Managed Services Providers
News, Trends, and Insights for IT & Managed Services Providers
people sitting on chair in front of computer monitor

The U.S. Department of Commerce has officially renamed its AI Safety Institute to the Center for AI Standards and Innovation, shifting its focus from safety to national security and international AI standards. Secretary of Commerce Howard Lutnick announced this change, emphasizing the need to combat unnecessary regulations abroad and enhance U.S. innovation. Originally established in 2023 under former President Joe Biden, the AI Safety Institute aimed to create best practices for mitigating AI risks, collaborating with major companies like OpenAI and Anthropic. The new institute will prioritize risks such as cybersecurity and biosecurity, as well as investigate foreign influence from adversaries’ AI systems. This move aligns with the Trump administration’s broader strategy to accelerate the growth of American AI companies and deregulate the sector.

The U.S. Food and Drug Administration has launched a new generative artificial intelligence tool named Elsa, aimed at streamlining clinical reviews and scientific evaluations within the agency. This initiative is part of the FDA’s broader strategy to integrate artificial intelligence into its operations, enhancing the efficiency of regulatory processes. Elsa has reportedly shown success in preliminary trials with the FDA’s scientific reviewers, assisting in tasks such as reading and summarizing reports related to adverse events and assessments. The FDA emphasizes that this AI tool is designed to function securely, with the data being maintained within Amazon Web Services’ GovCloud. Jeremy Walsh, the Chief AI Officer at the FDA, stated that the release of Elsa marks the beginning of the AI era at the agency, as it seeks to optimize the performance of its employees and adapt to their evolving needs.

Texas is poised to join the growing list of states with right to repair laws, as the state Senate unanimously approved House Bill 2963, which now awaits the governor’s signature. This legislation mandates that manufacturers provide spare parts, manuals, and necessary tools for products sold in Texas, the second most populated state in the U.S. If enacted, Texas will become the ninth state to implement such laws, following states like New York and California. Environment Texas executive director Luke Metzger highlighted the environmental benefits, noting that Texas generates approximately 621,000 tons of electronic waste annually. This bipartisan effort aims to enhance repairability, thereby reducing waste and promoting sustainability in electronics.

Why do we care?

These three developments show a new era of AI-normalization—but one where governance models are fragmenting. For IT services providers, the job isn’t just to deliver AI—it’s to deliver AI that works in a fractured regulatory reality, and that aligns with both performance expectations and emerging legal mandates.

The federal government wants to go fast. Agencies want to go safely. States want accountability. MSPs who can reconcile those tensions—by embedding compliance, flexibility, and sustainability into their offerings—stand to gain strategic ground.

The winners won’t just know how to use AI—they’ll know where, when, and under what constraints.

Choose your upgrade:

Get the full benefits of Business of Tech Plus

Insider Access

$12/month

Perfect for MSPs and ITSPs that want full interviews, early access, and ad-free listening

  • Programmatic Ad-free private podcast feedSame show, little interruptions
  • Channel Chatter previews1–2 topics with light insights
  • Early access to interview episodesHear it days before public release
  • Monthly Insider BriefTighter analysis you can share internally
  • Extra audio segmentsCut interviews, behind-the-scenes commentary, quick competitive notes
  • Become an Insider for $12/month

    Leadership Access

    $149/month

    Perfect for MSPs and Vendors that run a team and need the extended tactics, executive summaries, and weekly alignment brief

  • All Insider Access benefits plus . . .
  • Invite your teamIncludes access for 5 team members with option to add more
  • Vendor Strategy BriefsThe entire library, plus new analysis every month
  • Channel ChatterAll topics, full insights, complete vendor discussion + sentiment list
  • Quarterly State of the Channel Briefing
  • Monthly AMA submission priorityAsk Dave direct questions, and skip the line
  • Get the Leadership Edge for $149/month

    Vendor Partner

    $500/month

    Perfect for channel companies or vendors looking to deepen their engagement with the show.

  • All Leadership Access benefits plus . . .
  • Get highlighted as a show sponsor You'll get placement in the show notes, throughout the website, and on our dedicated sponsors page.
  • Enjoy regular shout outs You'll be featured in a rotating format during the show
  • Become a show sponsor for $500/month

    Search all stories