SuperOps has relaunched Monica, an artificial intelligence-powered platform designed to enhance the management and scaling of IT operations for managed service providers and IT teams. This new iteration includes three levels of AI autonomy: augmentative, semi-autonomous, and fully autonomous capabilities. Originally introduced with basic AI features, Monica has evolved into a digital workforce providing intelligent support throughout the service lifecycle. Notable enhancements include autonomous issue resolution that learns from past incidents, predictive maintenance to preempt IT disruptions, and a continuous learning engine that improves the platform’s intelligence with each interaction. This relaunch comes on the heels of a $25 million funding round aimed at bolstering research into AI and scaling services for midmarket managed service providers. Since its initial launch in November, Monica has analyzed ticket patterns to identify inefficiencies and improve productivity, making it a personalized tool for IT technicians.
TD SYNNEX has recently enhanced its Destination AI program, introducing new tools aimed at helping partners transition from artificial intelligence exploration to execution. The update features the Destination AI Solution Grid, a framework that assists partners in aligning their technical skills and sales readiness with specific AI solutions across various sectors such as security and cloud. The Destination AI program also includes a new AI Partner Assessment Tool designed to simplify the evaluation process for partners eager to adopt AI strategies. This tool categorizes partners based on their AI maturity—ranging from awareness to expertise—and provides tailored guidance to streamline their AI adoption journey.
Why do we care?
SuperOps’ announcement fits the theme of the day with augmentation. With autonomous remediation, predictive maintenance, and adaptive learning, SuperOps is clearly gunning for a next-gen RMM that doesn’t just notify but acts. Monica’s multi-tier AI autonomy model lets MSPs choose the level of trust they assign to automation. This flexibility is key as service providers gradually transition from human-led to AI-led operations. In a crowded PSA/RMM field, positioning as AI-native—not just AI-enhanced—may become a powerful differentiator, especially for midmarket MSPs seeking scalable efficiency, and they are certainly not the only player here positioning this way, echoing Syncro and Atera.
TD SYNNEX’s enhancement of the Destination AI program acknowledges a market reality: many partners are still stuck in AI exploration mode. The Solution Grid is a services blueprint. Instead of generic AI hype, this gives partners a sector-specific, outcome-driven framework—a big improvement for any MSP trying to define and sell AI-powered offerings.
Partner maturity scoring is smart. By mapping where a partner sits (from AI-aware to AI-competent), TD SYNNEX is offering consultative sales enablement that avoids overpromising to underprepared firms.