BizAdvisoryBoard has launched an enhanced version of its MSP Business Evaluator and Accelerator, a tool designed to transform how managed service providers assess their business performance. With just four key metrics entered in 15 seconds, MSPs can quickly determine their company’s value, providing a valuable snapshot for strategic decision-making. Key enhancements include advanced analytics for critical business insights, peer group benchmarking for performance comparison, customizable action plans, and strategic forecasting tools to aid long-term planning.
8×8, Inc. has announced the integration of Rich Communication Services, or RCS, into its Contact Center platform, enhancing customer engagement through interactive and personalized communication. This new capability allows organizations to leverage two-way messaging, a feature that is rapidly gaining traction, particularly in Latin America and Asia-Pacific, with an estimated 2.5 billion active users globally by the end of 2024.
Todyl has partnered with SPECTRA to enhance cyber insurance solutions for managed service providers and their clients. This collaboration introduces a streamlined certification process, allowing small and midsize businesses to access better insurance coverage more easily. Notably, clients have reported premium reductions of up to thirty-six percent, even in high-risk sectors. The partnership aims to eliminate lengthy insurance questionnaires, enabling a more efficient procurement process, with quotes possibly delivered in just twenty-four hours.
Why do we care?
These announcements reflect a trend toward simplifying complex processes—whether through rapid business evaluation, enhanced customer communication, or streamlined insurance certification.