News, Trends, and Insights for IT & Managed Services Providers
News, Trends, and Insights for IT & Managed Services Providers
Business of Tech | Cloudflare

Cloudflare has announced the launch of its new threat events platform, Cloudforce One, aimed at enhancing real-time intelligence on cyberattacks. This platform is built on Cloudflare’s extensive global network, which blocked an average of 227 billion cyber threats daily in the last quarter of 2024. The Cloudforce One platform offers organizations a comprehensive view of cyber threats, enabling security teams to respond more efficiently and effectively to evolving threats.
LogicMonitor has announced a strategic collaboration agreement with Amazon Web Services to enhance solutions that assist global enterprises in migrating their VMware workloads to AWS. This partnership aims to simplify the transition process while optimizing cloud performance. LogicMonitor’s hybrid observability platform, which is powered by AWS, provides real-time insights to help organizations manage their migration journeys effectively. The company has also achieved the AWS Cloud Operations Competency, showcasing its expertise in building a robust observability foundation for cloud operations. LogicMonitor currently supports over seventy AWS services, offering tools that improve service availability, cost visibility, and performance assurance during cloud migrations.

RingCentral introduced several AI enhancements aimed at transforming business communications. John Finch, the Vice President of Product Marketing for Customer Engagement, highlighted the launch of the AI Receptionist, a virtual assistant designed to manage inbound calls and improve customer experiences without the need for a live receptionist. Additionally, RingCentral’s cloud contact center platform, RingCX, now supports over 700 companies, enhancing collaboration and customer interaction through deep AI integration. The company also unveiled three more AI solutions: AI Agent Assist for real-time knowledge retrieval, AI Supervisor Assist for live call monitoring, and AI Interaction Analytics for continuous customer feedback.

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