News, Trends, and Insights for IT & Managed Services Providers
News, Trends, and Insights for IT & Managed Services Providers
Business of Tech | Big AI Plans

There will be more DeepSeek fallout to cover, but today I want to hit the other stories of note. 

A recent survey by Civo reveals that nearly ninety percent of companies are facing challenges in executing and scaling their artificial intelligence initiatives, which has led to significant project delays. The survey, which included responses from one thousand four hundred industry professionals, identified budget constraints, skill gaps, and computing availability as the primary obstacles. Additionally, more than eighty percent of organizations cited shortages of graphics processing units as the main reason for project delays, with over one-third of respondents reporting that these delays lasted between three months and six months. Despite these hurdles, many businesses are committed to advancing their AI goals, with projections indicating double-digit year-over-year spending growth primarily driven by AI upgrades.

A recent survey by Salesforce’s Mulesoft reveals that ninety-three percent of enterprise IT leaders plan to implement artificial intelligence agents within the next two years. Despite this optimism, many organizations are struggling with delivery times and integration challenges; twenty-nine percent of projects missed timelines in 2024, while eighty percent cite data integration as a significant hurdle. The report highlights that companies average eight hundred ninety-seven applications, but only about twenty-nine percent are connected, complicating the effectiveness of AI agents. IT leaders expect an eighteen percent increase in projects this year, with an average projected spend of sixteen point nine million dollars on IT staff. As organizations embrace these technologies, experts believe that AI agents will not only enhance productivity but also evolve into more sophisticated systems capable of performing complex tasks. Notable examples include PenFed Credit Union, which achieved a twenty-three percent increase in chatbot interactions and improved case resolution, and Adecco, which aims to enhance its recruitment process through AI-driven candidate selection.

A recent survey conducted by Sophos, which included four hundred IT leaders, revealed that a significant eighty-nine percent are worried that flaws in generative artificial intelligence tools could jeopardize their organization’s cybersecurity strategies. Despite sixty-five percent of respondents having adopted generative AI capabilities, concerns persist regarding over-reliance on these technologies, with eighty-seven percent fearing a lack of accountability in cybersecurity. The report also highlighted that while larger organizations prioritize improved protection, smaller companies value reducing employee burnout as a key benefit of AI tools. Additionally, seventy-five percent of IT leaders agree that the costs associated with generative AI in cybersecurity are challenging to quantify.

Why do we care?

AI remains a top IT priority, but real-world implementation is much messier than the hype suggests. Organizations face hardware shortages, talent gaps, data silos, and security concerns, all of which could slow AI’s actual impact.  Companies that invest in solving the foundational issues—data integration, compute availability, and talent development—will gain a real edge.  Two of those are core competencies of service providers, and notably, benefit from AI driving cheaper and cheaper.    

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