News, Trends, and Insights for IT & Managed Services Providers
News, Trends, and Insights for IT & Managed Services Providers
Business of Tech | From Mobile Voting to AI ROI: Big Ideas Driving Technology

Lots of big ideas this week. 

This one made me ponder security and authentication.  In Politico, Tech investor Bradley Tusk advocates for mobile voting to enhance democratic participation, arguing it could increase voter turnout and reduce political polarization. While critics raise concerns about security and privacy, Tusk highlights successful pilot programs that improved turnout and maintained election integrity. He envisions mobile voting becoming more widespread by 2025 or 2026, suggesting it should complement existing voting methods rather than replace them.

Over in Forbes, Mihir Shuka writes about getting ROI on AI.   To achieve ROI from AI, organizations must break down enterprise silos and adopt integrated systems that enhance collaboration and data sharing. This involves establishing clear data ownership protocols, forming cross-functional teams, setting common goals, and embracing change management principles to ensure a cohesive transformation. Without this approach, investments in AI may yield minimal productivity returns, similar to past technology adoptions.

I considered this in legislation, but it hasn’t happened.    The Deep View looks at the Content Authenticity Initiative, led by Adobe, aimed at ensuring the authenticity of AI-generated content. It highlights the challenges posed by deepfakes and the need for transparency in digital content. The initiative includes the Coalition for Content Provenance and Authenticity (C2PA), which seeks to establish standards for content origin and history. Despite the vulnerabilities of watermarking, the initiative combines secure metadata, watermarking, and fingerprinting to enhance content security.

I like unexpected outcomes.    CNN looks at Self-service kiosks at McDonald’s and other fast-food chains, which were initially feared as job killers but have instead increased kitchen staff workload and encouraged customers to order more. While kiosks aim to enhance sales and service speed, they have led to complexities in restaurant operations and have not universally improved efficiency. Some locations have seen kiosks underutilized, and their implementation has not resulted in significant job losses, as roles have shifted rather than diminished. The impact of kiosks mirrors that of other self-service technologies, suggesting a need for better communication about their benefits to both customers and employees.

And I wanted to ensure I highlighted Sam Altman’s post this week “The Intelligence Age.”    He anticipates a leap forward in prosperity, significantly accelerated over a few thousand days to superintelligence.     

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