Let’s do some use cases.
Remember the AI fast-food stories from a few months ago, trying the tools in drive-thrus? From Gizmodo, Presto Automation, a company supplying AI solutions to fast food chains, is facing financial struggles and losing some of its biggest clients. While AI voice recognition technology has been implemented in drive-thru lanes, it still requires human involvement for order input and accuracy. Other chains have also tested AI voice recognition with mixed results.
From Axios, A new tool called Writable, which uses ChatGPT to help grade student writing assignments, is being widely offered to teachers in grades 3-12. Teachers have been using ChatGPT to grade papers, but now schools are sanctioning and encouraging its use. Writable, purchased by Houghton Mifflin Harcourt, allows teachers to submit essays to ChatGPT for AI-generated feedback, which is reviewed and tweaked before being sent to students.
Why do we care?
Human in the loops remains the guiding principle. Successes are coming in implementations that remember this. I’ll highlight that Writeable’s own guidance is to use the tool to accelerate teachers, not replace them. It’s crucial to validate AI-generated feedback for accuracy and appropriateness, integrating these tools into a framework that values critical thinking and personal engagement. All of which are services opportunities.