News, Trends, and Insights for IT & Managed Services Providers
News, Trends, and Insights for IT & Managed Services Providers
Business of Tech | OpenAI Broadens AI Accessibility: Introduces Production Ready GPT 4 Turbo and Customization Platform

OpenAI had their developer event this week, and announced that ChatGPT has reached 100 million weekly users, with over two million developers and 92 percent of Fortune 500 companies using the platform.  OpenAI announced improvements to its language models, GPT-4 and GPT-3.5, including updated knowledge bases and a longer context window. GPT-4 Turbo, currently available in API preview, has been trained with more recent data and offers a 128K context window. It is also cheaper to run for developers. OpenAI plans to release a production-ready Turbo model soon. GPT-3.5 Turbo will also see improvements in context windows, functionality, and pricing.

OpenAI also announced a platform for creating custom versions of ChatGPT, allowing users to tailor the AI chatbot for specific use cases without coding. These custom GPTs will be available through the GPT Store and accessible to paying ChatGPT Plus subscribers and OpenAI enterprise customers.

OpenAI has introduced a new program called Copyright Shield, where it will cover the legal costs for business customers facing copyright infringement claims related to OpenAI apps and services. This protection applies to customers using the “generally available” features of OpenAI’s developer platform and ChatGPT Enterprise. However, it is unclear if training data indemnity is included. OpenAI joins other companies like IBM, Microsoft, and Amazon in pledging to defend customers against IP rights claims in the generative AI space.

DeepMind has released the newest version of its AlphaFold model, which can accurately predict the structures of proteins, ligands, nucleic acids, and post-translational modifications. This new capability has potential applications in drug discovery, allowing scientists to identify and design new molecules that could become drugs. The model outperforms the previous generation of AlphaFold and shows the potential of AI in enhancing scientific understanding of the human body’s molecular machines. However, it falls short in predicting the structures of RNA molecules.

Snowflake Inc. has announced a range of new and enhanced services focusing on generative artificial intelligence (AI). The company is introducing Snowflake Cortex, a managed service that simplifies AI model development, and offering private previews of Llama 2 language model integration. Snowflake also unveiled Snowflake Copilot, Universal Search, and Document AI as LLM-powered applications. Additionally, Snowflake is enhancing Python support in its Snowpark platform, introducing Snowpark Container Services, and expanding its Native App Framework. The company is also advancing support for Apache Iceberg and introducing new governance capabilities in Snowflake Horizon.

Zoom AI Companion, a generative AI assistant, has reached a significant milestone by generating over one million meeting summaries in less than two months. Over 125,000 accounts are currently using the assistant.

Dropbox, too, is getting in that game, introducing a suite of advanced tools to enhance knowledge work and productivity in the evolving remote work culture. The tools include Dropbox Dash for universal search, a redesigned web interface, Dropbox AI for automated file searching, Dropbox Studio for video collaboration, and new subscription plans.

Why do we care?

With stats like that, we should all expect these chatbot tools to be in our customers.  Shadow IT on steroids for sure.   This all screams to why providers will want to be working with their customers to have built the necessary frameworks for compliance and ethics in the way they use and deploy these tools. 

The ability to customize AI chatbots without coding opens new opportunities for MSPs to provide tailored AI solutions across various industries, potentially expanding service offerings.   There’s a service customization play here before.

And that Copyright protection is falling in line with the other platforms and appears to be quickly becoming table stakes.  It’s intended to provide more confidence in deploying AI solutions without fearing the legal repercussions of potential copyright infringemen.   Now, let’s look at a platform slightly less grown up….

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