I don’t want to get too wonky… and there’s more product news as we move into fall.
Acronis has introduced Acronis Advanced Automation, a solution designed to simplify and streamline the business operations of small and midsize MSPs. Features include centralized control, time tracking, automated billing, and service desk integration.
ConnectWise and Microsoft have partnered to integrate ConnectWise MDR with Microsoft’s small and medium-business-focused security solutions, specifically Microsoft Microsoft Defender for Business standalone and as part of Microsoft 365 Business Premium.
Nine Minds has announced the beta launch of their AI-driven solution, Octavia, designed to improve customer service capabilities for Managed Service Providers (MSPs). Octavia automates routine tasks, is fully integrated with ConnectWise, and offers features such as identifying request nature, generating tailored advice, and creating client-ready reports.
Acronis is quietly building an entire MSP management platform. Just keep that in mind.
There’s a bigger trend at play here. As innovations continue to roll out, we’ll witness the birth of a new breed of technology vendors, particularly those harnessing AI’s transformative potential. This wave is poised to bring about a plethora of solutions, catering not just to IT service companies but also their end clients.
Be prepared that there is an investment lifecycle here, too. Ownership will change. That’s not a reason to be wary, just a data point.