News, Trends, and Insights for IT & Managed Services Providers
News, Trends, and Insights for IT & Managed Services Providers
Business of Tech | OpenAI Releases ChatGPT Plugins for Travel

OpenAI has announced (and released a pilot of) plugins for ChatGPT, which allow the chatbot to be extended to accomplish other tasks.    The first batch of plugins extends ChatGPT into travel, shopping, dining, math, and other realms by linking the bot to well-known services like Expedia, Instacart, Kayak, Klarna, and OpenTable.  The plugins will also allow the bot to browse the web.

And it didn’t take long for a hacker to find that 80 “secret” plugins could be revealed by removing certain parameters from the API call.  OpenAI already fixed it.  

A bit more about that bug from last week OpenAI fixed – some users’ payment information may have been exposed. A bug in an open-source library called redis-py created a caching issue that may have shown some active users the last four digits and expiration date of another user’s credit card, along with their first and last name and email and payment address. Users also may have seen snippets of others’ chat histories as well.

An article in Axios focuses on what generative AI is good at – creative tasks, genre-shifting, and experimentation.  

Gartner analysts from the Gartner Data & Analytics Summit weighed in on if ChatGPT will eliminate jobs.    Asked by Meghan Rimol DeLisi, senior manager of public relations at Gartner, who moderated the panel, what impact ChatGPT will have on the human workforce as a whole, Karamouzis replied that Gartner is predicting that by 2026, upwards of 100 million people “will have what we call a robo-colleague – a synthetic virtual colleague – and will use them.

“But to answer your direct question, will it replace jobs? We don’t think there’s going to be this huge replacement of jobs.”

But it might open up machine customers – also from Gartner; by 2025, there will be 15 billion connected products with the potential to behave as customers — also known as machine customers — shopping for services and supplies for themselves and their owners. 

Why do we care?

There’s an ecosystem forming quickly (if not already here) around generative AI as integrations become a model to expand reach.   And remember the timeline.. this is roughly five months into the product.     Project out… next should come system integrators delivering this as a service too.    

The other reason to care is the impact – I agree this won’t be a loss of jobs… but how about a world where robots talk to robots.    The simple example.  You use AI to write your email, and the recipient uses AI to summarize the email.    Or, here, machine customers – machines talking to machines on behalf of the humans behind them.    We’re in for a wild ride.

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