Kaseya’s Datto with their new Global State of the MSP Report. It’s pretty cheerful — 95% of the 1,800 MSPs surveyed say it’s an excellent time to be channel professional.
Some other highlights –
- The survey saw an 11% increase in break-fix revenue.
- 56% of respondents total revenue comes from recurring services, with the top five managed service offerings being cloud-based infrastructure design and management (83%), office productivity software services (83%), business continuity/disaster recovery and networking (both at 79%), and technical support/help desk (77%).
- Anticipated growth areas for managed services offerings include collaboration software, storage design and implementation, and incident response and forensics.
- About 95% of MSPs surveyed point to cloud solutions as a new market opportunity, and half say they expect 75% of workloads to be in the public cloud in three years. For their SMB clients that have migrated workloads to the cloud, the majority are in AWS (54%) and Microsoft Azure (47%).
And there’s new blood in the channel. Nearly a quarter of respondents reported that they have been in business for less than five years.
Why do we care?
Greetings, programs! Welcome to all the newcomers to the industry!
If everyone agrees cloud is the market opportunity, is it the “new one” anymore? I’m going to observe that it’s simply the direction and shouldn’t be viewed as something new or innovative. My observation is that the window is just closing on not being a full laggard here.