According to ESG, 71% of companies believe their observability data (metrics, logs, traces) is growing at a concerning rate — yet outcomes are getting worse, not better.
According to a study from PagerDuty, critical incident volume across the platform rose 19% from 2019 to 2020, and they are continuing to grow at an ever-faster rate.
A small data point, but one I wanted to highlight. Observability is the new “monitoring.” Monitoring is based on gathering predefined sets of metrics or logs and then allowing teams to watch and understand the state of their systems.
Observability is based on exploring properties and patterns not defined in advance, allowing teams to debug their system.
This is an AND, not an OR. And I’d be remiss if I didn’t note how little attention observability gets in the MSP space versus monitoring.
So before most providers have even considered this, those that do are struggling to get their hands around it. Start thinking about observability too.
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